Donnelle Parker
Columbus,OH
Summary
Dedicated and customer-focused professional with over 10 years of experience in fast-paced service environments and 3 years of office-based operations support. Known for an outgoing, solutions-oriented approach, and a strong work ethic, I bring expertise in team leadership, cashier operations, effective communication, and problem resolution. I excel at building positive guest relationships, supporting cohesive team performance, and consistently delivering high-quality service. Committed to exceeding expectations and creating a welcoming, productive environment for both customers and colleagues.
Overview
10
10
years of professional experience
Work History
Manager & Bartender
Hudson 29
New Albany, Ohio
01.2020 - Current
- Oversaw daily operations including scheduling, shift leadership, and staff support.
- Trained new hires on service standards, bar operations, and guest engagement.
- Managed cash handling, inventory organization, and product ordering.
- Provided bar service, crafted cocktails, and maintained consistency with brand expectations.
- Addressed guest concerns and ensured positive experiences for both guests and team members.
Server
Capital Grille
Cincinnati, Ohio
05.2018 - 01.2020
- Delivered elevated service in a fine dining environment with high expectations.
- Provided detailed menu, wine, and pairing recommendations to enhance the dining experience.
- Ensured precise timing of courses, food quality checks, and guest satisfaction.
- Collaborated closely with the kitchen and management to meet service standards and accommodate special requests.
- Demonstrated professionalism and guest relationship building in a luxury dining setting.
Bartender
J Alexanders
Columbus, OH
04.2016 - 05.2018
- Prepared a variety of cocktails and beverages according to established recipes and customer preferences.
- Delivered exceptional guest service while managing a high-volume bar.
- Maintained bar cleanliness, inventory, and restocking needs.
- Built rapport with regular guests and contributed to a warm, welcoming atmosphere.
Education
Some College (No Degree) - Business
University of Akron
Akron, OHSkills
- Leadership
- Customer engagement
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Quality assurance
- Staff management
- Inventory control
- Customer service
- Team collaboration
- Time management
References
Teresa Decker // General Manager // (724) 967-4229
Gregory Smith // General Manager // (567) 303-7169
Brian Scheran // Regional Manager // (614) 929-8745
Timeline
Manager & Bartender
Hudson 29
01.2020 - Current
Server
Capital Grille
05.2018 - 01.2020
Bartender
J Alexanders
04.2016 - 05.2018
Some College (No Degree) - Business
University of Akron