Donnelley Joseph
Lancaster,PA
Summary
Meticulous individual skilled in different cooking techniques with good understanding of food safety standards. Flexible with stamina to work in fast-paced environment. Creative cook with extensive experience in high-volume restaurant environments. Outstanding management skills with strong knowledge of food safety and sanitation practices. Efficient and committed to delivering excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Kitchen Cook
Metz Culinary - Lancaster Country Day School
2022.03 - 2023.11
- Reduced food waste by implementing proper storage techniques and inventory management.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Assisted in menu development, incorporating seasonal ingredients for fresh, innovative dishes.
- Prepared dishes for various dietary needs, demonstrating flexibility and skill in accommodating diverse guest preferences while maintaining taste and presentation standards.
- Promoted excellence in food quality and presentation for kitchen staff.
- Offered tasty options for people following vegetarian, gluten-free and allergy-sensitive diets.
- Followed and adjusted recipes to create healthy, flavorful meals and maximize customer satisfaction.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared and cooked meals according to recipes and customer specifications.
- Monitored food quality and presentation to maintain high standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Concession Supervisor
Clipper Magazine Stadium
2021.05 - 2022.09
- Increased customer satisfaction by ensuring efficient concession operations and maintaining a clean, organized workspace.
- Trained new employees on proper food handling techniques, resulting in improved food safety standards and compliance.
- Implemented cost-saving measures by negotiating with vendors, optimizing product pricing and controlling portion sizes.
- Enhanced guest experience by addressing customer concerns promptly and professionally, resolving issues to satisfaction.
- Collaborated with other supervisors to develop strategies for improving overall concession stand performance and profitability.
- Ensured compliance with local health regulations by conducting regular inspections, implementing corrective actions as needed.
- Boosted revenue through effective upselling techniques and suggestive selling of high-margin items to customers.
- Fostered a positive work environment, motivating team members to consistently deliver exceptional guest service experiences.
- Monitored equipment maintenance needs and coordinated timely repairs to minimize downtime and disruption to service flow.
- Achieved high levels of cleanliness throughout the concession area by enforcing strict sanitation protocols among staff members.
- Streamlined operations through effective communication between team members during busy periods or transitions between shifts.
- Ensured a safe working environment by monitoring staff adherence to safety regulations and addressing potential hazards promptly.
- Coordinated concession team, food preparation and storeroom operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Served consistent portions following recipes and control standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Kitchen Worker
Go N' Bananas Family Fun Center
2022.01 - 2022.03
- Enhanced kitchen efficiency by streamlining food preparation processes and optimizing workspace organization.
- Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines.
- Delivered consistent meal quality by following standardized recipes and portion control protocols.
- Improved customer satisfaction by addressing dietary restrictions and special requests in a timely manner.
- Supported overall restaurant operations through effective communication with front-of-house staff during peak service hours.
- Demonstrated versatility in culinary skills, assisting in various stations such as grill, fryer, or sauté as needed.
- Increased knowledge of food allergies and dietary requirements, enabling better accommodation for guest needs.
- Contributed to positive workplace culture by maintaining a professional demeanor under pressure while fostering teamwork among colleagues.
- Complied with all federal, state, and local regulations governing safe food handling practices within the kitchen environment.
- Expedited orders efficiently during high volume shifts, ensuring prompt delivery of dishes without sacrificing quality or presentation standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared entrees, salads, and appetizers for over 100 daily customers.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Monitored food temperatures and quality throughout shifts.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Removed trash and cleaned kitchen garbage containers.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Maintained high personal grooming standards and uniform presentation.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Monitored food temperature, discarding items not stored correctly.
Cook
Sodexo - Franklin And Marshall
2021.02 - 2021.08
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Monitored food quality and presentation to maintain high standards.
- Prepared and served various food items in fast-paced college environment.
- Measured and mixed ingredients according to precise recipes for best results.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Prep Cook
Cura Hospitality - Homestead Village
2020.02 - 2021.02
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Showcased creativity in garnishing dishes, adding visual appeal that enhanced overall dining experience for guests.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured and mixed ingredients according to precise recipes for best results.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Monitored food quality and presentation to maintain high standards.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Cook
Legend Of Lancaster
2019.11 - 2020.02
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Measured and mixed ingredients according to precise recipes for best results.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
Housekeeper
Manor Care
2019.09 - 2019.11
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
Food Production Supervisor
Aramark - Lancaster County Prison
2019.05 - 2019.08
- Enhanced production efficiency by streamlining processes and implementing time-saving strategies.
- Maintained high product quality standards through regular inspections, staff training, and adherence to sanitation guidelines.
- Developed a highly motivated team through effective communication, performance evaluations, and recognition programs.
- Ensured safety compliance by regularly reviewing procedures, conducting audits, and addressing potential hazards promptly.
- Increased overall productivity with thorough employee training on equipment operation, safety protocols, and company policies.
- Minimized downtime by establishing preventive maintenance schedules for all machinery in the production area.
- Implemented continuous improvement initiatives that led to increased productivity rates while reducing operational expenses.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Directed food preparation and cooking activities to meet health and safety standards.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food preparation, production, and plating for quality control.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food inventory and supplies to prevent waste.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Set and oversaw weekly and special event menu plans.
- Reduced food waste by monitoring inventory levels and adjusting production plans accordingly.
Pizza Cook
Whole Foods Market Inc
2018.06 - 2019.02
- Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Assisted in menu development by experimenting with new pizza recipes and flavor combinations, contributing to overall business growth.
- Mastered various cooking techniques for different types of pizza crusts, resulting in more diverse menu offerings.
- Provided excellent customer service through friendly interactions and addressing any concerns promptly, fostering repeat business.
- Streamlined kitchen processes by implementing efficient workstations and workflows based on individual tasks, improving overall productivity.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Ensured consistency in dough preparation according to company recipe standards, resulting in uniform crust texture across all pizzas served.
- Monitored and maintained clean working areas and cooking surfaces.
- Promoted an atmosphere of positivity and professionalism through maintaining high personal standards of cleanliness, punctuality, and work ethic.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
- Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
- Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
- Communicated menu item information and offered suggestions to promote featured products.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Cleaned and sanitized work areas, utensils and equipment.
- Followed company recipes and production standards to satisfy customers.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Received and stored food supplies, raw materials and other ingredients.
- Monitored food temperatures to meet quality and safety standards.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Communicated with management on food inventory stock to request order placement.
- Reduced customer waiting by batch cooking popular items during rush times.
Banquet Server
Eden Resort & Suites
2015.03 - 2019.01
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Answered guest questions about event plans and food service choices.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Replenished condiments and other supplies at tables and service bars.
Dietary Aide
Lancaster Regional Medical Center
2015.01 - 2015.03
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Identified opportunities for process improvements within the kitchen to increase productivity while maintaining high standards of quality control.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
Bakery Attendant
Golden Corral Buffet And Grill
2014.09 - 2015.01
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting bakery environment.
- Increased sales through effective product display strategies and upselling techniques.
- Maintained high-quality standards by consistently inspecting baked goods for appearance and freshness.
- Streamlined the baking process with efficient ingredient preparation, minimizing waste and reducing production time.
- Collaborated with team members to ensure smooth operations during peak hours, optimizing productivity.
- Boosted customer loyalty through personable interactions, addressing inquiries promptly, and offering tailored product recommendations.
- Demonstrated multitasking capabilities by managing various tasks simultaneously, ensuring timely completion of daily responsibilities.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Measured and mixed ingredients accurately to assist in baking process.
Store Associate
Turkey Hill
2014.07 - 2014.08
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Enhanced overall store appearance through diligent maintenance of fixtures, lighting systems and floor spaces leading to a more inviting atmosphere for customers.
- Efficiently managed large volume orders and assisted customers with specific requests ensuring timely delivery and increased satisfaction levels.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
McCaskey East High School
Lancaster05.2013
Certification - Protective Services
Lancaster County Career And Technology Center
Mount Joy, PA05.2013
Skills
- Food Preparation
- Equipment Inspection
- Safe Food Handling
- Sanitation Practices
- Cleaning and Sanitizing
- Food Presentation
- Knife Skills
- Ingredient Preparation
- Time management
- Attention to Detail
- Collaboration and Teamwork
References
References available upon request.
Timeline
Kitchen Cook
Metz Culinary - Lancaster Country Day School
2022.03 - 2023.11
Kitchen Worker
Go N' Bananas Family Fun Center
2022.01 - 2022.03
Concession Supervisor
Clipper Magazine Stadium
2021.05 - 2022.09
Cook
Sodexo - Franklin And Marshall
2021.02 - 2021.08
Prep Cook
Cura Hospitality - Homestead Village
2020.02 - 2021.02
Cook
Legend Of Lancaster
2019.11 - 2020.02
Housekeeper
Manor Care
2019.09 - 2019.11
Food Production Supervisor
Aramark - Lancaster County Prison
2019.05 - 2019.08
Pizza Cook
Whole Foods Market Inc
2018.06 - 2019.02
Banquet Server
Eden Resort & Suites
2015.03 - 2019.01
Dietary Aide
Lancaster Regional Medical Center
2015.01 - 2015.03
Bakery Attendant
Golden Corral Buffet And Grill
2014.09 - 2015.01
Store Associate
Turkey Hill
2014.07 - 2014.08
High School Diploma -
McCaskey East High School
Certification - Protective Services
Lancaster County Career And Technology Center
Similar Profiles
Ned BushongNed Bushong
Head 8th Grade Advisor at Lancaster Country Day SchoolHead 8th Grade Advisor at Lancaster Country Day School
Dylan MorrillDylan Morrill
Kitchen Supervisor at Metz Culinary ManagementKitchen Supervisor at Metz Culinary Management
Daryl CronkDaryl Cronk
General Manager at Metz Culinary ManagementGeneral Manager at Metz Culinary Management