Donnely Shanks
Willis,TX
Summary
Experienced retail professional with 10+ years in customer service, sales, and visual merchandising. Skilled in POS, cash drawer handling, bilingual translation, and product demonstration.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Sales Associate
Tractor Supply
Willis, TX
01.2026 - 07.2026
- Guided Tractor Supply customers in product selection and addressed store inquiries to enhance the shopping experience.
- Operated point-of-sale system for sales, returns, and exchanges.
- Stocked merchandise on shelves, aisles, and endcaps throughout the store.
- Unloaded freight and organized incoming shipments in receiving area.
- Assisted Tractor Supply customers with product selection and store questions.
- Replenished pet, livestock, and farm supply displays.
- Maintained clean sales floor, stockroom, and checkout areas.
- Ensured products were clearly marked with prices and promotional information.
- Supported team members with customer service and daily store task.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to maintain inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Created attractive displays and signage for new merchandise to boost customer engagement and reduce overstock.
- Used technology resources to assist customers in locating and selecting items.
- Identified customer preferences to upsell relevant products, increasing overall sales.
- Demonstrated product features and benefits for customers needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Prepared customer orders by bagging items and wrapping gifts attractively.
Sales Associate
Ace Hardware
Benders Landing, TX
07.2024 - 12.2025
- Provided knowledgeable assistance to customers regarding product selection and usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer inquiries promptly, ensuring a positive shopping experience.
- Created a friendly atmosphere by greeting customers warmly. and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers needs.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Supported team members with customer service and daily store task.
- Worked closely with team members to achieve sales goals and improve service.
- Worked with fellow sales team members to achieve group targets.
- Participated in team meetings to discuss strategies for enhancing customer satisfaction.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Executed inventory management tasks, ensuring stock levels met customer demand.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Ensured accurate processing of sales transactions, maintaining a balanced register.
- Handled cash and electronic transactions with precision and attention to detail.
- Operated point-of-sale system for sales, returns, and exchanges.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organized merchandise displays to enhance product visibility and accessibility.
- Refilled shelves regularly to ensure optimal inventory availability.
- Unloaded freight and organized incoming shipments in receiving area.
- Received and displayed product shipments on store retail shelves upon delivery.
- Labeled products with prices, signs, and promotional tags.
- Maintained a clean sales floor, stockroom, and checkout areas.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Placed special orders or called other stores to find desired items.
- Developed promotional strategies to increase sales volume.
- Used technology resources to assist customers in locating and selecting items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Ensured customer satisfaction by carefully packaging purchased items and wrapped gifts.
- Prepared merchandise for purchase or rental.
Sales Associate
Lake Conroe Ace
Montgomery, TX
06.2023 - 11.2025
- Executed accurate sales transactions to enhance customer satisfaction.
- Guided customers through product selection to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer inquiries promptly, fostering positive shopping experiences.
- Cultivated rapport with customers, fostering repeat business and loyalty.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customer needs.
- Provided accurate information about products, prices and services.
- Welcomed customers into the store with a friendly demeanor. and provided exceptional customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Participated in team meetings to discuss sales strategies and customer feedback.
- Collaborated with team members to streamline operations and improve service.
- Supported team members with customer service and daily store task.
- Processed transactions using a point-of-sale system.
- Operated point-of-sale system for sales, returns, and exchanges.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Maintained clean sales floor, stockroom, and checkout areas.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Restocked shelves to maintain adequate inventory levels.
- Conducted regular inventory checks to ensure stock levels met customer demand.
- Developed promotional strategies to increase sales volume.
- Arranged merchandise displays to improve customer accessibility and visibility.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Unloaded freight and organized incoming shipments in receiving area.
- Labeled products with prices, signs, and promotional tags.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided detailed descriptions of merchandise to assist customer decisions. and explained use, operation and care.
Assistant Manager
Spring Ace
Spring, Texas
02.2018 - 04.2023
- Supervised associates across sales floor, cashiers, and stockroom
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Trained employees on customer service and product knowledge
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
- Monitored inventory levels and coordinated merchandise replenishment
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Enforced safety procedures and store policy compliance
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Allocated work responsibilities to staff to enhance productivity and efficiency. to staff, by setting priorities and goals.
- Assessed finished tasks to verify consistency and compliance with company guidelines. to verify consistency, quality, and conformance.
- Delegated tasks and tracked project personnel performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
W. Lafayette Jr/Sr High
W. Lafayette, IN05-1994
3 1/2 Years - General Studies
A&M Consolidated High
College Station12-1993
Some College (No Degree) - Spanish Educatoin
Purdue University
West Lafayette, INSkills
- Point of sale
- Cash drawer handling
- Inventory control
- Visual merchandising
- Product demonstration
- Customer service
- Multilingual communication
- Friendly demeanor
Languages
Spanish
Limited
Portuguese
Limited
Timeline
Sales Associate
Tractor Supply
01.2026 - 07.2026
Sales Associate
Ace Hardware
07.2024 - 12.2025
Sales Associate
Lake Conroe Ace
06.2023 - 11.2025
Assistant Manager
Spring Ace
02.2018 - 04.2023
High School Diploma -
W. Lafayette Jr/Sr High
3 1/2 Years - General Studies
A&M Consolidated High
Some College (No Degree) - Spanish Educatoin
Purdue University