DONNET MILLAR
Bayonne
Summary
Dedicated professional transitioning into healthcare with 10 years of client-facing experience in high-volume environments. Skilled in communication, problem-solving, and managing sensitive information. Experienced in handling complex inquiries and coordinating across departments to enhance patient experiences and streamline healthcare operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Associate Relationship Manager
Flagstar Bank
New York
11.2025 - Current
- Researched and resolved complex issues by coordinating with multiple departments, facilitating care coordination and building relationships to ensure supportive client experiences.
- Communicate with clients via phone, email,and in person-demonstrating strong interpersonal skills applicable to patient interaction.
- Handle high- volume inquiries while maintaining accuracy, professionalism, and confidentiality.
- Assisted clients with account inquiries and service requests.
Lead Private Bank Concierge
Flagstar Bank
New York
08.2017 - 11.2025
- Maintained up-to-date knowledge of bank products and promotions.
- Collaborated with team members to streamline service delivery processes, enhancing client satisfaction.
- Resolved customer complaints efficiently, achieving satisfactory outcomes and fostering client loyalty.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Guided clients in using digital tools, improving their engagement with banking services.
- Maintained discretion when handling sensitive financial information ( parallel to HIPAA compliance).
- Resolved inquiries on first contact, improving satisfaction and reducing escalations.
Passenger Service Agent
Lufthansa Airlines
Queens
08.2007 - 01.2016
- Provided exceptional customer service to passengers during check-in and boarding.
- Checked in passengers, assigned seats, and issued boarding passes.
- Assisted passengers with baggage handling and special requests efficiently.
- Coordinated flight information and updates to keep passengers informed and reduce anxiety during travel.
- Managed ticketing processes using airline reservation systems to facilitate smooth check-in and boarding.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Resolved passenger inquiries and complaints with professionalism and empathy, enhancing overall customer satisfaction.
- Ensured compliance with safety regulations and security protocols consistently.
- Operated computerized system to handle ticketing and check-ins.
Account Data Entry Clerk
JP Morgan Chase
Dallas
08.2000 - 01.2003
- Entered and verified sensitive financial data, ensuring accuracy and compliance with regulations
- Maintained and updated accurate account data in internal systems to support operational integrity.
- Utilized software tools to streamline data entry processes efficiently.
- Managed multiple tasks to meet strict deadlines in a fast-paced work environment.
- Ensured accuracy in records-directly transferable to medical records and patient data management.
- Protected sensitive client information by maintaining strict confidentiality protocols at all times.
Education
GED -
Sarah J Hale
Brooklyn, NY06-1999
HIPAA Awareness Training Course
American Health Training
CPR- First Aid Training Course
American Health Training
Some College (No Degree) -
Berkeley College
New York, NYSkills
- Account management
- Relationship management
- Client onboarding
- Service coordination
- Regulatory Compliance
- Budget Management
- Microsoft Office ( Word, Excel, Outlook)
- Data entry
- Customer engagement
Certification
- HIPAA
- CPR-First Aid
Timeline
Associate Relationship Manager
Flagstar Bank
11.2025 - Current
Lead Private Bank Concierge
Flagstar Bank
08.2017 - 11.2025
Passenger Service Agent
Lufthansa Airlines
08.2007 - 01.2016
Account Data Entry Clerk
JP Morgan Chase
08.2000 - 01.2003
GED -
Sarah J Hale
HIPAA Awareness Training Course
American Health Training
CPR- First Aid Training Course
American Health Training
Some College (No Degree) -
Berkeley College