Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
Generic

Donnetta Johnson

Yukon,OK

Summary

Proven Office Administrator with a track record of enhancing team productivity and improving database management systems at The Suddath Companies. Excelled in staff management and administrative support, demonstrating a 55 WPM typing speed and exceptional time management skills. Recognized for outstanding customer service and operational efficiency, consistently achieving company goals through strategic planning and performance improvement.

Overview

9
9
years of professional experience

Work History

Office Administrator

The Suddath Companies
Oklahoma , OK
08.2023 - Current
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Organized and maintained filing systems, including electronic databases and records.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Coordinated and managed daily administrative operations of the office.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Implemented quality control measures to uphold company standards.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Performed clerical duties such as photocopying, faxing and scanning documents.

Style Team Member

Target
Edmond, OK
01.2021 - 08.2023
  • Processed returns and exchanges as needed according to company policies and procedures.
  • Greeted customers upon entering the store with a friendly smile and helpful attitude.
  • Tracked inventory levels of clothing items and restocked shelves when necessary.
  • Offered assistance throughout the store so customers could easily find what they need.
  • Checked tags on merchandise to ensure accuracy of pricing before placing items on display or ringing them up at checkout.
  • Set up mannequins with fashionable outfits to help promote upcoming styles and collections.
  • Ensured all displays were neat, organized, and aesthetically pleasing.
  • Recommended looks based on customer's preferences while also introducing them to new styles they may not have considered before.
  • Created displays in the store to showcase new merchandise and attract shoppers.
  • Provided excellent customer service by answering questions, offering advice, and helping customers find items they were looking for.
  • Maintained a clean work environment by sweeping floors, dusting shelves, and organizing storage areas.
  • Executed visual merchandising techniques such as window dressing and signage placement in accordance with corporate guidelines.
  • Organized the sales floor according to current trends and fashion rules.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Kept updated records of stock levels in order to maintain proper inventory management.
  • Helped customers find sizes that fit them properly while suggesting additional items that would complement their purchases.
  • Managed multiple tasks simultaneously under tight deadlines without compromising quality standards.
  • Collaborated with other team members in order to create an inviting atmosphere for shoppers.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.
  • Operated equipment and machinery according to safety guidelines.
  • Worked with cross-functional teams to achieve goals.

Style Team Member

Target
Yukon, OK
07.2019 - 12.2020
  • Processed returns and exchanges as needed according to company policies and procedures.
  • Greeted customers upon entering the store with a friendly smile and helpful attitude.
  • Tracked inventory levels of clothing items and restocked shelves when necessary.
  • Offered assistance throughout the store so customers could easily find what they need.
  • Checked tags on merchandise to ensure accuracy of pricing before placing items on display or ringing them up at checkout.
  • Set up mannequins with fashionable outfits to help promote upcoming styles and collections.
  • Ensured all displays were neat, organized, and aesthetically pleasing.
  • Recommended looks based on customer's preferences while also introducing them to new styles they may not have considered before.
  • Created displays in the store to showcase new merchandise and attract shoppers.
  • Provided excellent customer service by answering questions, offering advice, and helping customers find items they were looking for.
  • Maintained a clean work environment by sweeping floors, dusting shelves, and organizing storage areas.
  • Executed visual merchandising techniques such as window dressing and signage placement in accordance with corporate guidelines.
  • Organized the sales floor according to current trends and fashion rules.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Kept updated records of stock levels in order to maintain proper inventory management.
  • Helped customers find sizes that fit them properly while suggesting additional items that would complement their purchases.
  • Managed multiple tasks simultaneously under tight deadlines without compromising quality standards.
  • Collaborated with other team members in order to create an inviting atmosphere for shoppers.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.
  • Operated equipment and machinery according to safety guidelines.
  • Worked with cross-functional teams to achieve goals.

Part Time Keyholder

JOANN Fabrics and Crafts
San Antonio, TX
10.2015 - 08.2017
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Delegated work to staff, setting priorities and goals.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Managed daily operations, client relations and IT.
  • Trained, managed and motivated employees to promote professional skill development.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Replenished merchandise displays throughout the store as needed.
  • Tracked stock movement to ensure availability of merchandise for customers.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Directed and supervised staff performance.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Ensured the store was closed in a timely manner, according to company policies.
  • Used Point of Sale register system to complete transactions.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Assisted in general housekeeping to maintain store image.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Secured tills in the safe at the end of the shift, and set alarms at store closing.

Education

Associate of Arts - Business Administration

American InterContinental University
Schaumburg, IL
04-2006

Bachelor of Arts - Liberal Arts

University of Arizona Global Campus
Chandler, AZ

Skills

  • Office management
  • Database entry
  • Telephone reception
  • Spreadsheet development
  • Business correspondence
  • Staff management
  • Document scanning
  • Performance improvement
  • Administrative support
  • Time management
  • File organization
  • Word processing
  • Schedule and calendar management
  • Inventory management
  • Inbound phone call handling
  • Document management
  • Typing 55 words per minute

Affiliations

  • Affluent reader of all genres.
  • Proficient crafter in knitting, crochet, sewing, weaving, jewelry-making, and more.
  • Patron of all things music.

References

References available upon request.

Timeline

Office Administrator

The Suddath Companies
08.2023 - Current

Style Team Member

Target
01.2021 - 08.2023

Style Team Member

Target
07.2019 - 12.2020

Part Time Keyholder

JOANN Fabrics and Crafts
10.2015 - 08.2017

Associate of Arts - Business Administration

American InterContinental University

Bachelor of Arts - Liberal Arts

University of Arizona Global Campus

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Donnetta Johnson