Donnetta Nicklin
Dallas,Texas
Summary
Dynamic Subrogation Manager at Kemper Insurance with established expertise in strategic planning and performance management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Subrogaton Manager
Kemper Insurance
Dallas, TX
06.2018 - Current
- Implemented process improvements, resultingin an increase in operational efficiency.
- Monitored staff performance and addressed issues.
- Directed recruitment, hiring, and training of new staff members.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw daily operations, maintaining efficiency and quality standards.
Subrogaton Specialist
Kemper Insurance
Dallas, TX
01.2004 - 06.2018
- Conducted thorough examinations of claims, records, and procedures for coverage approval.
- Facilitated communication with insurance companies to gather essential policy and payment benefit information.
- Processed claims for payment or recovery and escalated unresolved issues to appropriate personnel.
- Assisted claimants, providers, and clients with inquiries related to claims.
- Analyzed automobile policies to assess third-party liability, accident benefits, and collision benefits.
- Collected payments, processed receipts, and notified policyholders of outstanding balances.
Education
Some College (No Degree) - Communications
Western Illinois University
Macomb, ILSkills
- Strategic planning
- Conflict resolution
- Documentation and reporting
- Customer service
- Regulatory compliance
- Complex problem solving
- Goal setting
- Policy development
- Coaching and mentoring
- Team leadership
- Staff management
- Decision making
- Performance management
- Expectation setting
- Cross-functional team management
- Task delegation
Certification
- TX licensed adjuster
- Member of Texas Notary
References
References available upon request.
Timeline
Subrogaton Manager
Kemper Insurance
06.2018 - Current
Subrogaton Specialist
Kemper Insurance
01.2004 - 06.2018
Some College (No Degree) - Communications
Western Illinois University