Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Donnetta Nicklin

Dallas,Texas

Summary

Dynamic Subrogation Manager at Kemper Insurance with established expertise in strategic planning and performance management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Subrogaton Manager

Kemper Insurance
Dallas, TX
06.2018 - Current
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Monitored staff performance and addressed issues.
  • Directed recruitment, hiring, and training of new staff members.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Subrogaton Specialist

Kemper Insurance
Dallas, TX
01.2004 - 06.2018
  • Conducted thorough examinations of claims, records, and procedures for coverage approval.
  • Facilitated communication with insurance companies to gather essential policy and payment benefit information.
  • Processed claims for payment or recovery and escalated unresolved issues to appropriate personnel.
  • Assisted claimants, providers, and clients with inquiries related to claims.
  • Analyzed automobile policies to assess third-party liability, accident benefits, and collision benefits.
  • Collected payments, processed receipts, and notified policyholders of outstanding balances.

Education

Some College (No Degree) - Communications

Western Illinois University
Macomb, IL

Skills

  • Strategic planning
  • Conflict resolution
  • Documentation and reporting
  • Customer service
  • Regulatory compliance
  • Complex problem solving
  • Goal setting
  • Policy development
  • Coaching and mentoring
  • Team leadership
  • Staff management
  • Decision making
  • Performance management
  • Expectation setting
  • Cross-functional team management
  • Task delegation

Certification

  • TX licensed adjuster
  • Member of Texas Notary

References

References available upon request.

Timeline

Subrogaton Manager

Kemper Insurance
06.2018 - Current

Subrogaton Specialist

Kemper Insurance
01.2004 - 06.2018

Some College (No Degree) - Communications

Western Illinois University

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Donnetta Nicklin