Donnetta Piatt
Town & Country Group
Riverdale,MI
9
years of professional experience
Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in fast-paced settings. Exceptional organizational skills and ability to make sound decisions while juggling multiple tasks simultaneously. Bring a self-motivated work ethic that ensures effective performance and successful outcomes, whether working independently or as part of a team.
Work History
Administrative Assistant
3 Years 2 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organize and maintain appointment calendars, coordinate meetings, facilitate communication between team members and customers.
- Assist the accounting department by processing payments, handling petty cash, and managing some payroll duties.
- Accurately record and track materials used for various jobs, ensuring precise documentation for job cost and inventory management.
- Social media management by enhancing company visibility, increase engagement, and managed content creation and posting schedules.
- Assist Human Resources department with processing personal time off, paid time off requests, ensuring timely and accurate submissions. Coordinate employee performance evaluations, ensuring timely feedback and supporting the professional development of staff.
- Coordinate any out of town work. organizing and manage logistics for out of town assignments, including travel arrangements, accommodations, and ensuring project requirements.
Bank Teller
1 Year 9 Months- Assisted customers with deposits, withdrawals, loan payments, online banking questions, and answer phone calls.
Collections Specialist
5 Months- Make collection calls, create and mail collections notices, go to small claims court when needed, prepare legal documents and court documents
- Work with lending team
- Create repayment plans when needed.
Customer Service Representative
3 Years 3 Months- Assisting customers with their accounts, taking gas emergency calls, electrical emergency calls, member of the VCC Grassroots Team, create training presentations
Bank Teller
3 Years 5 Months- Assisted customers with deposits, withdrawals, loan payments, online banking questions, and answer phone calls.
Education
Bachelors Of Science In Business - Administrative, Management And Leadership
Associates in Business Administration
Skills
Knowledge and Experience with Microsoft Office (Excel
Word
PowerPoint
Outlook)
Administrative Experience
Office experience
Knowledge and Experience with SAP
Customer Service
Communicating
Analyzing Data
Problem Solving
Data Entry
Timeline
Administrative Assistant
Town & Country Group
08.2023 - CurrentRead More
Collections Specialist
Gratiot Community Credit Union
06.2022 - 11.2022Read More
Bank Teller
Gratiot Community Credit Union
11.2021 - 08.2023Read More
Customer Service Representative
Consumers Energy
08.2018 - 11.2021Read More
Bank Teller
Isabella Bank
03.2015 - 08.2018Read More
University of Phoenix
Bachelors Of Science In Business from Administrative, Management And Leadership
Read More
Mid Michigan Community College
Associates in Business Administration
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