Donnetta Piatt
Riverdale,MI
Summary
Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in fast-paced settings. Exceptional organizational skills and ability to make sound decisions while juggling multiple tasks simultaneously. Bring a self-motivated work ethic that ensures effective performance and successful outcomes, whether working independently or as part of a team.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Town & Country Group
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organize and maintain appointment calendars, coordinate meetings, facilitate communication between team members and customers.
- Assist the accounting department by processing payments, handling petty cash, and managing some payroll duties.
- Accurately record and track materials used for various jobs, ensuring precise documentation for job cost and inventory management.
- Social media management by enhancing company visibility, increase engagement, and managed content creation and posting schedules.
- Assist Human Resources department with processing personal time off, paid time off requests, ensuring timely and accurate submissions. Coordinate employee performance evaluations, ensuring timely feedback and supporting the professional development of staff.
- Coordinate any out of town work. organizing and manage logistics for out of town assignments, including travel arrangements, accommodations, and ensuring project requirements.
Bank Teller
Gratiot Community Credit Union
11.2021 - 08.2023
- Assisted customers with deposits, withdrawals, loan payments, online banking questions, and answer phone calls.
Collections Specialist
Gratiot Community Credit Union
06.2022 - 11.2022
- Make collection calls, create and mail collections notices, go to small claims court when needed, prepare legal documents and court documents
- Work with lending team
- Create repayment plans when needed.
Customer Service Representative
Consumers Energy
08.2018 - 11.2021
- Assisting customers with their accounts, taking gas emergency calls, electrical emergency calls, member of the VCC Grassroots Team, create training presentations
Bank Teller
Isabella Bank
03.2015 - 08.2018
- Assisted customers with deposits, withdrawals, loan payments, online banking questions, and answer phone calls.
Education
Bachelors Of Science In Business - Administrative, Management And Leadership
University of Phoenix
02.2024
Associates in Business Administration -
Mid Michigan Community College
05.2012
Skills
- Knowledge and Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Administrative Experience
- Office experience
- Knowledge and Experience with SAP
- Customer Service
- Communicating
- Analyzing Data
- Problem Solving
- Data Entry
Timeline
Administrative Assistant
Town & Country Group
08.2023 - Current
Collections Specialist
Gratiot Community Credit Union
06.2022 - 11.2022
Bank Teller
Gratiot Community Credit Union
11.2021 - 08.2023
Customer Service Representative
Consumers Energy
08.2018 - 11.2021
Bank Teller
Isabella Bank
03.2015 - 08.2018
Bachelors Of Science In Business - Administrative, Management And Leadership
University of Phoenix
Associates in Business Administration -
Mid Michigan Community College
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