Donnetta Stevens

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
• Streamlined operational processes by implementing efficient workflow management strategies.
• Optimized inventory control procedures to minimize stockouts and excess inventory levels.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
• Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
• Enhanced team productivity by providing effective training programs and performance management systems.
• Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
• Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
• Managed cross-functional teams for successful project completion and timely delivery.
• Partnered with vendors and suppliers to effectively manage and budget.
• Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
• Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
• Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
• Streamlined project delivery by implementing agile methodologies, improving team agility and response to feedback.
• Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
• Led adoption of sustainable practices within operations, reducing waste and promoting environmental responsibility.
• Streamlined communication between departments, enhancing collaboration and project outcomes.
• Improved team morale with regular feedback sessions and recognition of outstanding performance.
• Coordinated cross-functional teams to launch new products, ensuring timely delivery and market readiness.
• Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
• Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
• Conducted market research to inform operational adjustments, keeping company competitive in changing landscape.
• Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
• Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
• Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
• Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
• Managed vendor relationships to secure favorable terms and ensure consistent supply chain.
• Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
• Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
• Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
• Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
• Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Increased profit by streamlining operations.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced operational risks while organizing data to forecast performance trends.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Raised property accuracy and accountability by creating new automated tracking method.

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Reduced risks by maintaining clean and organised work environment.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
• Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
• Trained new staff members on proper customer service and hospitality policies.
• Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
• Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
• Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
• Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
• Streamlined operational processes by implementing efficient workflow management strategies.
• Optimized inventory control procedures to minimize stockouts and excess inventory levels.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
• Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
• Enhanced team productivity by providing effective training programs and performance management systems.
• Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
• Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
• Managed cross-functional teams for successful project completion and timely delivery.
• Partnered with vendors and suppliers to effectively manage and budget.
• Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
• Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
• Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
• Streamlined project delivery by implementing agile methodologies, improving team agility and response to feedback.
• Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
• Led adoption of sustainable practices within operations, reducing waste and promoting environmental responsibility.
• Streamlined communication between departments, enhancing collaboration and project outcomes.
• Improved team morale with regular feedback sessions and recognition of outstanding performance.
• Coordinated cross-functional teams to launch new products, ensuring timely delivery and market readiness.
• Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
• Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
• Conducted market research to inform operational adjustments, keeping company competitive in changing landscape.
• Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
• Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
• Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
• Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
• Managed vendor relationships to secure favorable terms and ensure consistent supply chain.
• Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
• Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
• Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
• Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
• Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Increased profit by streamlining operations.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced operational risks while organizing data to forecast performance trends.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Raised property accuracy and accountability by creating new automated tracking method.

Managing day to day , customer service, cashier, making sure store was in proper condition

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Collaborated with team members to achieve monthly sales targets.
• Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
• Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Coordinated sales promotions and events to drive store traffic and increase sales volume.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Monitored sales trends to adjust sales strategies and meet changing customer demands.
• Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
• Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Led team meetings focused on sales techniques and product features, boosting overall team performance.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Wrapped, boxed and weighed bakery department products.
• Performed cash, card, and check transactions to complete customer purchases.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Increased market share with strategic business development efforts, expanding into untapped markets.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Managed senior-level personnel working in marketing and sales capacities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.