Donnetta J. Bailey

Travel nurse that ensured patients were roomed in a timely manner, checked vitals and reason for visit. Scanned pt records, submitted medication refills for the providers to approve. Facilitated communication between the provider and patient for improved healthcare.

• Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
• Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
• Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
• Partnered with clinic staff to manage patient satisfaction.
• Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
• Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
• Facilitated collaboration among medical professionals, fostering a team-based approach for optimal patient care outcomes.
• Developed staff training programs to improve skills and maintain a high level of expertise in clinical practices.
• Conducted frequent clinic walk-throughs to maintain safe work environment.
• Hired, trained and supervised employees to maintain team of high performers.

• Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
• Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
• Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
• Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
• Worked with providers to define quality metrics and outcome reporting process.

• Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
• Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
• Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
• Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
• Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
• Processed office payments by contacting patient insurance and establishing payment arrangements with patients.

• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained and supervised employees to maintain team of high performers.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Created and implemented policies to improve operational efficiency and patient care quality.

• Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
• Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Delegated tasks and provided leadership for 12 nurses and support personnel.

• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
• Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
• Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
• Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
• Reduced medication errors by accurately administering medications and diligently verifying patient information.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.

Travel throughout OCH urban and rural clinics to provide education to staff on EMR, nursing skills, documentation, clinic flow and various other functions of a family practice clinic.