Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donnette Harvey

Richmond,VA

Summary

Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service, and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Maximus Healthcare
Chester, VA
03.2020 - 01.2025
  • Answer questions about Medicare Advantage, and sign up for different plans. Assisted elderly individuals with durable medical equipment and finding locations. Help with any questions they may have about Medicare.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Service Associate

Walmart
Richmond, VA
08.2017 - 01.2020
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Performed additional duties as assigned by management team.

Customer Support Specialist

Sprint
Nashville, TN
07.2014 - 05.2017
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

High School Diploma -

Pearl Cohn
Nashville, TN
05-1987

Some College (No Degree) -

Virginia State University
Petersburg, VA

Skills

  • Customer service
  • Microsoft Office
  • Data entry
  • Billing procedures
  • Payment processing
  • Customer relationship management

Timeline

Customer Service Representative

Maximus Healthcare
03.2020 - 01.2025

Customer Service Associate

Walmart
08.2017 - 01.2020

Customer Support Specialist

Sprint
07.2014 - 05.2017

High School Diploma -

Pearl Cohn

Some College (No Degree) -

Virginia State University
Donnette Harvey