Experienced Social Worker with a Master of Social Work degree and over 5 years of experience providing counseling, case management, and advocacy services to diverse populations. Skilled in crisis intervention, program development, and volunteer management. Committed to promoting social justice and empowering individuals and communities. Proficient Crisis Counselor with 10+ years of experience, certification, and more than 5000 hours of related training. Supports people dealing with either suicidal or homicidal thoughts. Manages both telephone and text support communications. Well-qualified crisis response team member is well-versed in applying skills to bring calm to critical situations. Familiar with active listening, interpersonal communication, and collaborative problem-solving techniques. Focused on providing vital support to all callers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.