Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Donnette Morgan

Frankfort ,New York

Summary

Experienced Social Worker with a Master of Social Work degree and over 5 years of experience providing counseling, case management, and advocacy services to diverse populations. Skilled in crisis intervention, program development, and volunteer management. Committed to promoting social justice and empowering individuals and communities. Proficient Crisis Counselor with 10+ years of experience, certification, and more than 5000 hours of related training. Supports people dealing with either suicidal or homicidal thoughts. Manages both telephone and text support communications. Well-qualified crisis response team member is well-versed in applying skills to bring calm to critical situations. Familiar with active listening, interpersonal communication, and collaborative problem-solving techniques. Focused on providing vital support to all callers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Crisis Counselor/Supervisor

Neighborhood Center
Utica, New York
10.2013 - 03.2023
  • Provide counseling and support to clients in need
  • Develop and implement treatment plans
  • Collaborate with other healthcare professionals to provide comprehensive care
  • Maintain accurate and up-to-date client records
  • Conducted assessments to determine the appropriate level of care for clients in crisis.
  • Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma, and relationship conflicts.
  • Facilitated group counseling sessions to help clients develop coping strategies and problem-solving skills.
  • Responded promptly to emergency situations by providing crisis intervention services.
  • Maintained accurate records of all client interactions using an electronic health record system.
  • Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities.
  • Developed individualized treatment plans based on client needs and goals.

Medicaid Service Coordinator/Crisis Counselor/Supervisor

Resource Center for Independent Living
Utica, NY
06.2000 - 12.2017
  • Assess client needs and develop individualized care plans
  • Coordinate services and resources for clients
  • Advocate for clients and their families
  • Maintain accurate and up-to-date client records

Education

Master of Science - Social Psychology

Syracuse University
Syracuse, NY
05.2000

Skills

  • Crisis intervention
  • Case management
  • Individual and group counseling
  • Advocacy
  • Community Outreach
  • Suicide Prevention
  • Needs Assessment
  • Documentation Skills
  • Inbound Call Management
  • Schedule Management
  • Crisis Response
  • Biopsychosocial Assessments
  • Crisis Intervention
  • Clinical Services
  • Administration and Management
  • Program development
  • Volunteer management
  • Client record keeping
  • Crisis counseling
  • Suicide and crisis intervention
  • Crisis intervention and deescalation
  • Crisis prevention intervention
  • Crisis intervention training
  • Crisis handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Crisis Counselor/Supervisor

Neighborhood Center
10.2013 - 03.2023

Medicaid Service Coordinator/Crisis Counselor/Supervisor

Resource Center for Independent Living
06.2000 - 12.2017

Master of Science - Social Psychology

Syracuse University
Donnette Morgan