Donnette Nixon
FL
Summary
Experienced customer service expert with a strong background at Walmart, focusing on complaint handling and building customer relationships. Achieved high levels of customer satisfaction through active listening and problem-solving abilities. Skilled in utilizing CRM software and maintaining accurate documentation, consistently reaching performance goals in a collaborative environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GCS Services, Inc, Mgmt. Change
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Utilized CRM systems to track and manage customer interactions efficiently.
- Collaborated with team members to streamline communication processes.
- Developed knowledge of products and services to provide accurate information.
Mail Order Pharmacy Csr
Humana
- Assisted customers with inquiries, providing accurate information to enhance satisfaction.
- Managed customer accounts, ensuring timely updates and issue resolution.
- Handled escalated complaints effectively, demonstrating strong problem-solving abilities.
- Collaborated with team members to streamline communication processes and improve service quality.
- Utilized CRM software to track interactions and maintain organized records for reference.
- Developed standard operating procedures for common inquiries, increasing response efficiency.
- Maintained professionalism while managing high call volumes and multitasking in fast-paced environment.
- Demonstrated empathy and active listening skills, improving customer satisfaction and retention.
Department Manager
Walmart
03.2020 - 02.2022
- Assisted in daily department operations, ensuring smooth workflow and adherence to procedures.
- Learned and applied safety protocols to maintain a secure work environment.
- Supported team members by handling routine tasks efficiently and effectively.
- Adapted quickly to new systems and tools, enhancing overall department performance.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Documented operational processes for training purposes, facilitating knowledge transfer among staff.
- Collaborated with colleagues to resolve issues promptly, contributing to team cohesion.
- Monitored inventory levels, assisting in maintaining optimal supply for departmental needs.
- Participated in team meetings, sharing insights and learning from experienced professionals.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Assisted in daily department operations, ensuring smooth workflow and adherence to procedures.
Money Center Associate
Walmart
02.2018 - 02.2019
- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Resolved customer inquiries by providing detailed product information and prompt assistance.
- Maintained balanced cash registers while executing cash handling duties with precision.
- Managed incoming department phone calls to address customer needs effectively.
- Executed wire transfers accurately, ensuring timely completion for domestic and international transactions.
- Delivered various money center services to enhance customer banking experiences.
- Cultivated strong customer relationships through personalized assistance with banking services.
- Facilitated loading of customer credit cards and enrollment in card programs.
Education
Dipolma
Jean Ribualt High School
Jacksonville, FL5 2019
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Relationship building
- Microsoft outlook
- Computer proficiency
- Customer relations
- Documentation
- Scheduling
Personal Information
Work History
2022, 2020, 2025, 2023
Timeline
Department Manager
Walmart
03.2020 - 02.2022
Money Center Associate
Walmart
02.2018 - 02.2019
Customer Service Representative
GCS Services, Inc, Mgmt. Change
Mail Order Pharmacy Csr
Humana
Dipolma
Jean Ribualt High School
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