Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya M Smith

Coon Rapids,MN

Summary

Dynamic professional with a proven track record at Harbor Lights, excelling in client coordination and data management. Leveraged exceptional communication and negotiation skills to enhance client satisfaction and streamline processes. Proficient in Microsoft Office Suite, consistently achieving a 95% client satisfaction rate. Adept at fostering strong relationships and driving results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Intake Advocate

Harbor Lights
Minneapolis, Minnesota
01.2023 - 01.2025
  • Coordinate and completed intakes for all chemical and mental health clients.
  • Assisted clients and setting up for care coordination, and case management and housing programs.
  • Conducted client registrant and data collections as requested.
  • Maintained participant files; and submitted reporting forms and other data as required

Default Management Coordinator

Textile Medical
01.2023 - 01.2024
  • Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments
  • Phoned customers and attempted to persuade them to pay past due balance, or arrange for payment at a later date
  • Located customers to collect on installments, overdue accounts, damage claims, and non-payable checks
  • Typed account information obtained from customers

Collector

Mars PBS
01.2021 - 01.2022
  • Calculated total payments received during a time period, and reconciled this with total sales
  • 2nd party collection - collected on delinquent accounts for Mayo Clinic.
  • Made arrangements and set payment plans to bring accounts current.
  • Kept record of collections and status of accounts

Customer Service Rep.

Transportation Plus
01.2016 - 01.2021
  • Worked with clients who required special needs rides to Rochester MN
  • Took Calls from people in and out of state to set up rides to the Mayo Clinic from MSP Airport
  • Took Payments returned calls also doing follow up calls to remind clients of their upcoming ride
  • Worked with health insurance companies set up rides and accounts for their patients

Education

Business Development -

North Hennepin Community College
Brooklyn Park, MN

Diploma -

Roosevelt High School

Skills

  • Excellent communication and phone skills
  • Strong negotiation and influencing skills
  • Great customer service skills
  • Exceptional verbal and written communication skills
  • Proficient in the Microsoft Office Suite

Timeline

Intake Advocate

Harbor Lights
01.2023 - 01.2025

Default Management Coordinator

Textile Medical
01.2023 - 01.2024

Collector

Mars PBS
01.2021 - 01.2022

Customer Service Rep.

Transportation Plus
01.2016 - 01.2021

Business Development -

North Hennepin Community College

Diploma -

Roosevelt High School

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