Donnica Harrell
Waterbury,CT
Overview
6
6
years of professional experience
Work History
Recreational Specialist
City of Waterbury
01.2019 - 03.2019
- Assisted with recreational activities for participants of all ages to ensure an enjoyable experience for all involved
- Monitored safety at all times while leading activities both indoors and outdoors.
Customer Service Representative
PROTOCOL COMMUNICATIONS
11.2004 - 08.2006
- Tracked orders from start to finish to ensure timely delivery of goods
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Assisted customers with product selection, ordering, billing, returns and exchanges.
Returns Clerk
Macy's Logistics & Operations
05.2007 - 05.2009
- Processed returned items from customers
- Assisted in preparing return authorization document for customers.
Customer Service Representative
Macy's Logistics & Operations
04.1998 - 03.2004
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, and exchanges
- Resolved complex problems by working with other departments to provide solutions for the customers.
File Clerk
Bank of Boston
01.1989 - 01.1991
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
Education
Diploma - Construction
M.E.T.C
Waterbury, CT09.1995
Diploma - Data Processing
CPI
Waterbury, CT09.1988
High School Diploma - College Prep
Wilby High School
Waterbury, CT06.1984
Skills
- Teamwork
- Problem Solving
- Customer Service
- Communication skills
Timeline
Recreational Specialist
City of Waterbury
01.2019 - 03.2019
Returns Clerk
Macy's Logistics & Operations
05.2007 - 05.2009
Customer Service Representative
PROTOCOL COMMUNICATIONS
11.2004 - 08.2006
Customer Service Representative
Macy's Logistics & Operations
04.1998 - 03.2004
File Clerk
Bank of Boston
01.1989 - 01.1991
Diploma - Construction
M.E.T.C
Diploma - Data Processing
CPI
High School Diploma - College Prep
Wilby High School
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