Summary
Overview
Work History
Education
Skills
Achievements And Volunteering
Accomplishments
Timeline
Generic

Donnie Banks

Union City,GA

Summary

My goal is to obtain a position in a Management and/or Leadership role. As an experienced professional, I offer 8+ years in Management, over 8 years in Customer Service, and over 2 years of Entrepreneurship. Detail oriented, I offer strong analytical skills, personnel training/development and strategic planning. I encompass exceptional communication skills, excellent work ethic and persistence with proven ability to meet and exceed company/client goals.

Overview

15
15
years of professional experience

Work History

Supervisor

Pitney Bowes
01.2022 - Current
  • Supervises outbound locations
  • Ships customer orders out

Marketing Director Assistant

JBM Marketing Firm
01.2021 - Current
  • Deals with SMM and Social Media Managing
  • Deals with direct sales for current and potential clients

Installer Service Specialist

Carters Plumbing
01.2010 - Current
  • Contributed to a positive working environment by actively participating in team meetings, sharing ideas, and providing constructive feedback on projects.
  • Expedited service appointments by effectively managing a daily schedule of installations and repairs.
  • Built long-lasting professional relationships with clients through clear communication and excellent problem-solving skills.
  • Supported team members in resolving complex technical issues encountered during installations or repairs.
  • Delivered high-quality installations by utilizing appropriate tools, materials, and techniques for each task.
  • Ensured timely completion of projects by coordinating closely with team members and supervisors.
  • Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
  • Enhanced customer satisfaction by efficiently installing and servicing various products.
  • Continuously refined technical skills by attending relevant training sessions, workshops, and industry conferences to stay current on best practices in the field.

Operations Manager

Adidas
01.2020 - 01.2023
  • Directed hiring within Adidas and managed new employees
  • Dealt with direct improvements from training module, to enhancing direct sales improvement
  • Created and enhanced opportunities to implement day to day strategy for everyday operations
  • Set up work lunches or incentives for my employees

Assistant Manager

QuickTrip
01.2017 - 01.2021
  • Trained team members to exceed duties and maximize profitable growth in store operations
  • Led team meetings on risk management updates and policy changes
  • Cut food waste by 15%
  • Worked closely with team to strategize solid techniques to increase store production
  • Promoted a customer service focused environment by encouraging teamwork

Marketing Director

Chick-Fil-A
01.2018 - 01.2020
  • Created new procedures to increase and exceed customer satisfaction results
  • Pitched sales with organizations, including Georgia Tech
  • Accomplished management responsibilities which included sourcing and hiring team members
  • Increased store sales by planning events for community
  • Trained team members to effectively complete tasks and provide excellent customer service
  • Collaborated with other management to plan and maintain work systems for long-term growth

Logistics Supervisor

Amazon
01.2015 - 01.2017
  • Directed daily stockroom activity for all functions, including prioritizing workload for job pulls
  • Reviewed shipping notices, bills of lading, invoices, orders, Customer Service requirements and other records to determine priorities, work assignments, and shipping methods required to meet shipping and receiving schedules
  • Maintained accuracy of inventory by cycle count, physical inventories, and implementation of corrective actions
  • Developed procedures and trained employees on stock transaction procedures and proper material handling
  • Performed all normal supervisory functions including hiring, training, appraisals, counseling, and discipling

Education

EPA Universal - HVAC

United Education Institute
Morrow, GA

Skills

  • Performance Management
  • Cash Handling Accuracy
  • Decision Making
  • Diagnostic TechniquesSingle Compressor SystemsPackage & Split UnitsHVAC & Refrigeration SystemsRecovering & RecyclingPreventative MaintenanceTechnical TroubleshootingIdentify High, Medium, andLow-Pressure SystemsExcellent Communication SkillsExceptional Customer Service Skills (certified)Filter ReplacementLeadershipTime ManagementAttention to DetailOrganizational SkillsTeamworkDependability

Achievements And Volunteering

  • Customer Service
  • Team Member Coaching
  • Strategic Planning
  • AAU Basketball Coach, 01/01/15, Current
  • COGOP, 01/01/06, Current
  • Carter's Plumbing, 01/01/05, Current
  • Church Outreach, 01/01/08, 01/01/23
  • QuickTrip Top 5 of least cash outages of region, 01/01/17, 01/01/21
  • Habitat for Humanity, 01/01/14, 01/01/19
  • Christ Abundance Community Outreach, 01/01/09, 01/01/18

Accomplishments

EPA 608 Certified HVAC technician with hands-on training in diagnosing, repairing, and maintaining heating, ventilation, and refrigeration systems. Skilled in troubleshooting, refrigerant recovery, and preventative maintenance. Strong mechanical aptitude with experience handling HVAC tools and ensuring system efficiency. Seeking an entry-level technician role to apply technical expertise and continue professional growth. Excelled in fast-paced environments, demonstrating a commitment to excellence and a keen attention to detail.

Timeline

Supervisor

Pitney Bowes
01.2022 - Current

Marketing Director Assistant

JBM Marketing Firm
01.2021 - Current

Operations Manager

Adidas
01.2020 - 01.2023

Marketing Director

Chick-Fil-A
01.2018 - 01.2020

Assistant Manager

QuickTrip
01.2017 - 01.2021

Logistics Supervisor

Amazon
01.2015 - 01.2017

Installer Service Specialist

Carters Plumbing
01.2010 - Current

EPA Universal - HVAC

United Education Institute

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