Donnie Blackett
Surprise,AZ
Summary
Maintenance supervisor with several years of hands-on experience coordinating installations, repairs and maintenance tasks. Versed in monitoring and ordering inventory and determining types of installations and repairs needed. Friendly and punctual individual possessing strong eye-for-detail and sound knowledge of quality standards and safety regulations. Flexible hard worker ready to learn and contribute to team success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Custom Painting
Owner
Surprise, AZ
07.2017 - Current
- Painting of Interior/exterior of homes offices
- stucco. repairs drywall repairs. cabinet refinishing. popcorn removal. texturing.
- water damage repairs. concrete coatings.
- estimating. customer relations. hiring. termanating.....
Regional Director of Operations
Lyon Living Properties
Newport Beach, CA
06.2012 - 08.2017
- Created policies and procedures related to safety, security, personnel management and other topics.
- Provided direction on budgeting, forecasting, capital expenditures and other financial matters.
- Led process improvement projects focused on increasing quality standards throughout the region.
- Ensured compliance with all local, state and federal regulations related to operations in the region.
- Monitored customer service levels and took corrective action when necessary.
- Actively participated in industry events or conferences relevant to regional operations.
- Developed relationships with customers in the region through frequent visits or calls.
- Reviewed financial reports and identified opportunities for cost savings.
- Established key performance indicators to measure operational effectiveness in the region.
- Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
- Responded quickly to any customer complaints or issues arising from regional operations activities.
- Negotiated contracts with vendors for goods or services used by regional operations teams.
- Conducted regular meetings with senior management to review progress towards goals and objectives.
- Developed and implemented strategies to improve operational efficiency across the region.
- Communicated regularly with stakeholders regarding changes in business strategy or operations plans.
- Analyzed data to identify areas of improvement in processes or procedures within the region.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Established operational guidelines and identified opportunities for improvement.
- Worked with management team to develop operational goals aligned with business strategy.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Assessed reports and adjusted workflows to realign with targets.
- Successfully improved employment turnover through creating incentive and training programs.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Planned delivery routing, team workflows and promotional initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Prepared staff work schedules and assigned team members to specific duties.
Maintenance Supervisor
Western National Properties
San Bernardino, CA
02.2006 - 06.2012
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Coordinated with vendors and contractors to ensure timely completion of projects.
- Maintained accurate records of all maintenance activities performed.
- Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
- Prepared budgets for upcoming projects based on estimated labor costs and materials needed.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Maintained records of repairs and parts inventory usage to optimize future planning efforts.
- Established a system for tracking labor costs associated with each job completed by the team.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Developed and implemented safety procedures to ensure compliance with OSHA regulations.
- Developed and implemented a comprehensive preventive maintenance program for all production machinery.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Minimized severity or frequency of accidents of contractors and maintenance personnel using risk identification process.
- Delegated work to staff, setting priorities and goals.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Maintenance Supervisor
Essex Partnership
Irvine, CA
03.2002 - 01.2006
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Coordinated with vendors and contractors to ensure timely completion of projects.
- Maintained accurate records of all maintenance activities performed.
- Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
- Prepared budgets for upcoming projects based on estimated labor costs and materials needed.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Established a system for tracking labor costs associated with each job completed by the team.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Directed maintenance activities to provide continuous supply of heat, electric power or gas required for operations.
- Delegated work to staff, setting priorities and goals.
- Established and enforced clear safety policies to protect workers from injury.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared and planned worksites to help jobs run smoothly.
Education
Contractors License
Contractors State License Board
Sacramento, CA06-2006
HVAC Installation And Repair
Essco Institute
San Bernardino, CA01-2001
High School Diploma -
Colton High School
Colton, CA10-1984
Skills
- Customer relations management
- Customer Relationship Management
- Exceptional customer support
- Customer inquiry resolution
- Understanding of customers' needs
- Customer Meeting Organization
- Customer Management
- Vendor, customer, and public relations
- Customer relations experience
- Customer communications
- Customer Communication
- Exterior Painting
- Interior painting
- Customer service excellence
- Customer Presentations
- Customer Assistance
- Custom Remodeling
- Painting techniques
- Customer Correspondence
- Residential customer service
- Building Customer Loyalty
- Consulting with customers
- Greeting customers
- Ensuring customer satisfaction
Accomplishments
- received 3 awards in best properties and management
Certification
- contractors state license
- hvac certifications
- mold and asbestos certifications
Timeline
Custom Painting
Owner
07.2017 - Current
Regional Director of Operations
Lyon Living Properties
06.2012 - 08.2017
Maintenance Supervisor
Western National Properties
02.2006 - 06.2012
Maintenance Supervisor
Essex Partnership
03.2002 - 01.2006
Contractors License
Contractors State License Board
HVAC Installation And Repair
Essco Institute
High School Diploma -
Colton High School