Donnie Casillas
West Lafayette,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Deep River Waterpark
Nicole Dreixler
05.2023 - 08.2023
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Trained new recreation attendants on safety procedures and customer service tactics.
Wendys
Olivia Sanchez
10.2021 - 05.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
Education
Bachelor of Science - Chemical Engineering
Purdue University
West Lafayette, IN05.2027
High School Diploma -
Crown Point High School
Crown Point05.2023
Skills
- Parking Assistance
- Disciplinary Measures
- Safety Violations
- Daily Reports
- Promotional Events
- Strength Training
Timeline
Deep River Waterpark
Nicole Dreixler
05.2023 - 08.2023
Wendys
Olivia Sanchez
10.2021 - 05.2023
Bachelor of Science - Chemical Engineering
Purdue University
High School Diploma -
Crown Point High School