Donnie Ford
New York,NY
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving goals by monitoring employee performance and coaching staff on effective methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Residential Communications Sales Supervisor
Charter Communications, Spectrum
08.2018 - Current
- Developed and implemented strategies to increase sales and improve customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored daily sales performance and provided feedback to each team member.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decision making.
- Developed and enforced policies and procedures for compliance with company policies.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Managed time efficiently in order to complete all tasks within deadlines.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Field Operations Supervisor
Google Shopping Express
11.2015 - 11.2017
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Managed field operations for successful project completion, ensuring timely deliveries and customer satisfaction.
- Resolved personnel conflicts quickly and professionally, fostering a positive work environment that supported teamwork and collaboration.
- Trained workers in proper methods, equipment operation and safety procedures.
- Supported Returns Team by scanning and storing store order receipts for record keeping and processing customer returns.
- Supported Store Operations Teams by troubleshooting a variety of issues both offsite and onsite.
- Established a system for tracking inventory levels in real-time, minimizing supply shortages while reducing excess stock costs.
- Enhanced team productivity by implementing efficient work procedures and optimizing daily schedules.
Concession Stand Supervisor
Citi Field
03.2016 - 07.2017
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Streamlined order processing by improving communication between front-of-house staff and kitchen personnel.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Ensured compliance with all applicable food safety regulations through diligent inspection checks and staff training sessions.
- Managed inventory effectively for optimal product availability and minimized waste.
- Trained new employees on proper procedures, cash handling, and customer service standards.
- Controlled food costs and managed inventory.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stand.
Education
High School Diploma -
Edward A Reynolds West Side High School
New York, NYSkills
- Operations Management
- Inventory Control
- Strategic Planning
- Management Support
- Multitasking
- Team building
- Problem-Solving
- Sales strategy development
- Systems and software expertise
- Sales expertise
- Staff Management
- Customer Service
Timeline
Residential Communications Sales Supervisor
Charter Communications, Spectrum
08.2018 - Current
Concession Stand Supervisor
Citi Field
03.2016 - 07.2017
Field Operations Supervisor
Google Shopping Express
11.2015 - 11.2017
High School Diploma -
Edward A Reynolds West Side High School