Donnie Hamilton
Mansfield,Texas
Summary
Adept in heavy machinery operation and customer support, I've significantly enhanced logistics and client satisfaction at Nissan Motor Acceptance. My expertise spans freight logistics management to dialer system mastery, underpinned by a confident approach to training and project leadership. Achievements include streamlining operations and elevating training outcomes, showcasing my dual proficiency in hard and soft skills.
Overview
23
23
years of professional experience
Work History
Lead Carpenter & Furniture Logistics Expert
Mirror Mirror On The Wall Interior Design
Mansfield, TX
01.2021 - Current
- Transport furniture & items
- Load & unload furniture, appliances and materials
- Determine the logistics of furniture in homes & storage areas
- Create & install wood accent walls
- Mount & hang wall décor, TV’s light fixtures
- Furniture & light fixture assembly
- Window treatment installation
- Handyman Services
- Train others on specific projects
Trainer & Account Services Representative
Nissan Motor Acceptance
Irving, TX
08.2017 - 10.2023
- Handle escalated calls
- Assist with help desk
- Assist with department meetings
- Complete call coaching
- New hire training
- Cross train tenured agents
- Back up customer service review lead
- Complete side by sides
- Provide feedback on associate progress
- Research, identify & process payoffs/rebates for customers
- Contact dealers for payoff information
- Process title releases
Customer Service Representative
Nissan Motor Acceptance
Irving, TX
12.2014 - 04.2017
- Handle inbound for retail accounts
- Follow up with customers regarding requests
- Assist customers with account inquiries
- Manage customer accounts
- Research payment information
- Handle lease & retail total losses with customers and insurance companies
- Setting up lease & retail customers online
- Process refunds
Customer Service Representative
Capital One
Irving, TX
11.2011 - 12.2014
- Handle inbound & outbound calls
- Transfer customer funds
- Manage customer accounts
- Provide customer balances
- Process loan payments
- Train new associates & peers
Dialer Administrator & Customer Service Representative
Aegis Communications
Irving, TX
01.2008 - 11.2011
- Company Overview: (Humana Insurance Division)
- Receive inbound calls & make outbound calls
- Assist customers with health benefits
- Process billing & enrollment accounts
- Handle customer accounts & assist with claims
- Meet & exceed idle times and abandon rate goals
- Oversee and control dialer
- Control dialer all volumes for department
- Monitor dialer reports
- Assist & train associates on dialer functions
- Process payment balances & provide receipts
- Handle pharmacy related inquiries
- Remain knowledgeable of pharmacy items
- Adhere to confidentiality, state and federal laws
- (Humana Insurance Division)
Dock Worker
Yellow Freight Transportation
Ft. Worth, TX
10.2005 - 01.2008
- Loading and unloading freight
- Forklift operation daily
- Placing freight on pallets when necessary
- Overseeing stock
Utility and Maintenance Crew
City of Coppell
Coppell, TX
10.2001 - 10.2005
- Repairing all sewer/water mains and service lines
- Maintain sewer lines
- Runs sewer machines
- Repairs or cleans out drains when needed
- Performing preventative maintenance on valves and fire hydrants
- Installing and removing service line and mains
- Taking pager overnight to complete any house calls for water issues
Education
High School Diploma -
01.1998
Skills
- Heavy Machinery Operation
- Freight Logistics Management
- Certified Forklift Operator
- Carpentry Skills
- Inventory Management
- Microsoft Office Proficiency
- Simultaneous Task Handling
- Customer Support Expertise
- Manage Insurance Claims
- Proficient in Pharmacy Inquiries
- Dialer System Management
Timeline
Lead Carpenter & Furniture Logistics Expert
Mirror Mirror On The Wall Interior Design
01.2021 - Current
Trainer & Account Services Representative
Nissan Motor Acceptance
08.2017 - 10.2023
Customer Service Representative
Nissan Motor Acceptance
12.2014 - 04.2017
Customer Service Representative
Capital One
11.2011 - 12.2014
Dialer Administrator & Customer Service Representative
Aegis Communications
01.2008 - 11.2011
Dock Worker
Yellow Freight Transportation
10.2005 - 01.2008
Utility and Maintenance Crew
City of Coppell
10.2001 - 10.2005
High School Diploma -
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