Donald Honaker

• As part of Front End Department Management, my responsibilities spanned over the Customer Service/Money Services Desk, across the Front End Department, 30+ associates, and our store accounting system. This position revolved around a wide spanning list of many responsibilities to achieve a fresh and friendly department.
• Aligning department objectives with those of the broader organization to maximize synergies between teams to achieve our daily goals and meet our metrics.
• Mentored team members to promote best practices and commitment to quality/friendly service.
• Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
• Being part of a well organized accounting office team for morning and nightly store accounting tasks such as: auditing cashier tills, balancing lottery systems' amounts, store totals, manually adding cashflow for our Money Services system (Bill Pay, Money Transfers, Payouts), safe and secure cash handling.
• Programs: Toshiba P.O.S., Tidel Scorpion, VeriBalance safe management.

• Being part of the Recoil sales team gave me generous knowledge, training, and experience with firearms, sales, and range operations
• Proactively communicating with customers while also walking them through the purchasing process or helping them with legal and informational inquiries
• Maintained a clean and organized sales floor, streamlining the shopping experience for customers.
• While having to be professional with customers, proficient with firearms and safety procedures, and detail oriented regarding federal forms/background check paperwork; I gained invaluable skills working with a team and in a fast paced environment where I took pride in self motivated professional growth.
• Programs used: National Instant Criminal Background Check System portal

(NICS)

• As Election Inspector Chair, my responsibility is to oversee voting precincts for elections to ensure smooth, honest, and secure operations.
• Improved overall voter experience by providing clear instructions and guidance during the voting process.
• Demonstrated excellent customer service skills when addressing voter concerns or answering questions about the voting process.

• A people oriented position, where I learned regard for having different responsibilities such as being a cashier in a fast paced store, organizing a large selection of merchandise, and maintaining an orderly, clean store.