Donnie Knauls
Torrance,CA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Dispatcher Coordinator
K & J Enterprises
Moreno Valley
11.2024 - Current
- Scheduled loads according to priority and available equipment.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Investigated any incidents that occurred during delivery trips and took corrective actions when necessary.
- Investigated and resolved customer and vendor issues to retain business.
Transportation Specialist
S & T Transport
Walnut
01.2019 - 11.2023
- Kept transportation operations in compliance with company, legal and safety requirements.
- Maintained records of shipping documents including invoices, bills of lading, manifests.
- Performed fuel, oil and fluid checks, external washing, and cabin cleaning.
- Provided training and guidance on proper techniques for loading cargo safely onto vehicles.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Organized delivery schedules and provided customers with timely updates.
PBX Operator
Torrance Memorial Medical Center
Torrance, CA
03.2011 - 12.2018
- Shared or forwarded messages and information to designated personnel.
- Completed connections between callers, departments and professionals.
- Took messages from callers and accurately relayed details to intended staff.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Transferred calls to the correct departments or individuals in accordance with established procedures.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Assisted external callers with department directory information as needed.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Responded promptly to emergency calls for assistance.
- Updated personnel directory to keep telephone extensions and employee information current.
Education
San Diego State University
San Diego, CASkills
- Incident reporting
- Dispatch software
- Maintaining call metrics
- Active listening
- Customer relations
- Multitasking and organization
- Prioritizing calls
- Dispatch coordination
- Critical thinker
- Team collaboration
- Problem-solving
Timeline
Dispatcher Coordinator
K & J Enterprises
11.2024 - Current
Transportation Specialist
S & T Transport
01.2019 - 11.2023
PBX Operator
Torrance Memorial Medical Center
03.2011 - 12.2018
San Diego State University