Donnie Lee
Boston,MA
Summary
Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
9
9
years of professional experience
Work History
Milieu Counselor
Whittier Street Health Center
03.2023 - 11.2023
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Designed safe and supportive environment for clients to discuss issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Facilitated group counseling sessions to support and encourage client growth.
Ancillary Service Representative
Boston Medical Center
02.2022 - 11.2022
- Responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.)
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
Group Care Worker/Group Care Worker Supervisor
Justice Resource Institute Inc
01.2019 - 01.2021
- Interact and facilitate discussions with family members and visitors to encourage family engagement and identify positive supports for the youth while in custody
- Serve as a role model and develop and maintain a constructive, positive relationship with youth while assisting them in developing coping, social and life skills, and providing guidance and support through daily interaction and promoting Positive Youth Development (PYD)
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Group Care Worker/Group Care Worker Supervisor
Eliot Community Human Services Inc
01.2017 - 01.2019
- Enter client information in the client management systems (JJEMS)
- Interact and facilitate discussions with family members and visitors to encourage family engagement and identify positive supports for the youth while in custody
- Serve as a role model and develop and maintain a constructive, positive relationship with youth while assisting them in developing coping, social and life skills, and providing guidance and support through daily interaction and promoting Positive Youth Development (PYD)
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
Valet/Car Wash Detailer/Ambassador
VPNE Parking Solutions
01.2015 - 01.2017
- Park cars
- Greet visitors
- Note damage
- Provided punctual, polite valet services to uphold professional standards.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
Education
High school diploma -
WEST ROXBURY HIGH SCHOOL
West Roxbury, MA06.2005
Skills
- Proficient in Microsoft Office (Word, Excel, Office)
- Communication
- Team building
- Time management
- Valet Parking
- Medication Administration
- Home Care
- Guest Services
- Hospital Experience
- Senior Care
- Customer service
- Support Group Facilitation
Timeline
Milieu Counselor
Whittier Street Health Center
03.2023 - 11.2023
Ancillary Service Representative
Boston Medical Center
02.2022 - 11.2022
Group Care Worker/Group Care Worker Supervisor
Justice Resource Institute Inc
01.2019 - 01.2021
Group Care Worker/Group Care Worker Supervisor
Eliot Community Human Services Inc
01.2017 - 01.2019
Valet/Car Wash Detailer/Ambassador
VPNE Parking Solutions
01.2015 - 01.2017
High school diploma -
WEST ROXBURY HIGH SCHOOL