Donnie L. Jackson
Spring
Summary
Operations and safety coordinator with extensive experience in enhancing workflow efficiency and operational compliance across logistics and warehouse settings. Successfully improved safety culture and reduced risk through proactive audits and employee engagement. Expertise in managing high-volume package operations while maintaining service standards and regulatory compliance.
Overview
22
22
years of professional experience
Work History
Operations & Safety Coordinator
FedEx One
Houston
01.2021 - Current
- Oversaw daily dock safety and package handling operations to ensure workflow efficiency, operational compliance, and adherence to company procedures.
- Conducted onsite safety audits and operational compliance reviews, and engaged employees to strengthen safety culture and mitigate operational risk.
- Reinforced safety expectations and operational accountability by collaborating with operations leadership, contractors, and frontline personnel.
- Monitored company and vendor equipment standards through vehicle management systems to support fleet safety and DOT compliance initiatives.
- Analyzed operational and safety performance metrics to identify trends, reduce risk exposure, and improve station efficiency.
- Resolved escalated customer and operational issues involving 8,000+ daily package movements while maintaining service standards and operational continuity.
- Communicated operational updates, load plan changes, and workflow adjustments with internal and external partners using Vision/VRP systems.
Warehouse Storekeeper
Wellbore Integrity Solutions (formerly Schlumberger)
Houston
01.2007 - 01.2020
- Oversaw the receipt, storage, movement, and issuance of raw materials and finished goods exceeding $1M in inventory value.
- Managed inventory accountability, daily cycle counts, and bin location audits, enhancing operational accuracy and minimizing discrepancies.
- Coordinated with warehouse, production, engineering, and accounting teams to address operational issues, supporting production efficiency.
- Contributed to departmental safety leadership initiatives that improved workplace safety, increased operational accuracy, and supported productivity goals.
- Cross-trained in multiple operational functions to enhance workflow continuity and strengthen team support.
Retail Operations Manager
Office Max
Houston
01.2004 - 01.2007
- Managed daily store operations, supervised associates, and facilitated employee training and development to enhance team performance.
- Led merchandise processing and inventory flow operations while identifying opportunities to reduce waste and improve efficiency.
- Delivered strong customer service and consistently supported sales goals through product knowledge and operational support.
- Resolved customer concerns and service issues in a professional manner that strengthened customer satisfaction and retention.
- Assisted leadership with inventory reporting and managed service contracts and replenishment operations to ensure optimal stock levels.
Education
Associates of Arts - Office Environment & Technology
MTI College of Business & Technology
Skills
- OSHA 10/30 Compliance
- Operational Compliance
- Risk mitigation
- Incident Investigations
- Transportation Operations
- Fleet inspection
- Package Flow Optimization
- Inventory Management
- KPI tracking
- Microsoft Excel
- Employee Coaching & Engagement
- Team Collaboration
- Vendor relations
- NCCER Certification
- Vision/VRP Systems
Education Certifications Licensure
- NCCER Safety & OSHA 10/30, #27092414, NCCER
- Certified All Lines Adjuster, #3046638, Texas Department of Insurance
- Certified Production and Inventory Management (CPIM) Training, APICS Houston Chapter
- Associates of Arts – Office Environment & Technology, MTI College of Business & Technology
Personal Information
Title: Operations & Safety Coordinator
Knowledge Skills Abilities
- OSHA 10/30 Compliance
- NCCER Certification
- Fleet Inspection & DOT Regulations
- Transportation Operations
- Risk Mitigation & Safety Audits
- Incident Investigations
- Operational Compliance
- Lean Operations
- Package Flow Optimization
- Inventory Management
- KPI Tracking & Reporting
- Employee Coaching & Engagement
- Team Collaboration
- Vendor & Contractor Relations
- Microsoft Word, Excel, PowerPoint, Outlook
- Oracle/ERP, VMS, Vision/VRP Systems
Professional Highlights
- Established craneway safety protocols that contributed to 730+ days without employee injury or property damage.
- Developed a scrap reuse labeling and color-coding system that reduced inaccurate shelving and reshipment costs.
- Earned OSHA 10/30, Site Safety Supervisor, and Adjuster credentials to strengthen expertise in safety, investigations, and risk analysis.
Timeline
Operations & Safety Coordinator
FedEx One
01.2021 - Current
Warehouse Storekeeper
Wellbore Integrity Solutions (formerly Schlumberger)
01.2007 - 01.2020
Retail Operations Manager
Office Max
01.2004 - 01.2007
Associates of Arts - Office Environment & Technology
MTI College of Business & Technology