Donnie Martinez
Taos,NM
Summary
Dynamic customer service professional with a strong track record in managing high volumes of inquiries and administrative tasks efficiently. Expertise in communication, data entry, and appointment scheduling enhances operational flow and client satisfaction. Proven problem-solving abilities, time management skills, and adaptability contribute to fostering positive interactions with clients and team members alike. Highly organized in overseeing check-in/check-out procedures while effectively coordinating services across diverse teams.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Don Fernando de Taos
Taos, NM
02.2024 - 07.2024
- Provided customer greetings, answered questions and facilitated navigation.
- Collaborated with housekeeping and maintenance teams to fix building and room problems.
- Implemented identity verification for new customers maintaining compliance with policies.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front Desk Receptionist
Taos Spa & Tennis Club
Taos, NM
05.2023 - 01.2024
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
High School Diploma -
Taos High School
Taos, NM05-2024
Some College (No Degree) - Nucleur Medicine
University of New Mexico
Albuquerque, NMSkills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Appointment scheduling
- Office organization
Certification
- CPR Certified
- Blood Pathogen Certified
- Medical First Aid Certified
- Mental Health First Responder
References
References available upon request.
Timeline
Front Desk Receptionist
Don Fernando de Taos
02.2024 - 07.2024
Front Desk Receptionist
Taos Spa & Tennis Club
05.2023 - 01.2024
- CPR Certified
- Blood Pathogen Certified
- Medical First Aid Certified
- Mental Health First Responder
High School Diploma -
Taos High School
Some College (No Degree) - Nucleur Medicine
University of New Mexico
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