Donnie Newsome
Godley
Summary
Dynamic operations leader with a proven track record at Quality Collision Group, enhancing operational efficiency and driving cost control. Expert in strategic planning and team leadership, I successfully implemented process improvements that boosted performance and fostered employee development, resulting in significant operational growth and enhanced collaboration across departments.
Knowledgeable Director of operations in collision industry with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
Quality Collision Group
09.2024 - Current
- Streamlined daily operations to enhance workflow efficiency across departments.
- Implemented cost-saving measures, optimizing resource allocation and reducing expenses.
- Coordinated staff training programs to improve team performance and operational knowledge.
- Developed standard operating procedures to ensure consistency and compliance with industry regulations.
- Monitored key performance indicators to assess operational effectiveness and identify areas for improvement.
- Fostered collaboration between departments, enhancing communication and project execution timelines.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Regional Operations Manager
Caliber Collision
11.2021 - 08.2024
- Coordinated regional operational strategies to enhance efficiency and reduce costs.
- Implemented process improvements that streamlined workflow across multiple locations.
- Trained staff on operational best practices, resulting in improved team performance.
- Analyzed operational data to identify trends and recommend actionable solutions.
- Collaborated with cross-functional teams to align operations with business objectives.
- Developed training materials that enhanced employee onboarding and knowledge retention.
- Conducted regular performance reviews to assess team effectiveness and implement feedback loops.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to over 9 locations per week to manage each store and perform reviews of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Negotiated with vendors to improve supply chain efficiency, ensuring timely delivery of products and services.
- Assisted in recruiting, hiring and training of team members.
Director of Operations
Service King Collision Center
02.2010 - 09.2021
- Oversaw inventory management processes, ensuring availability of necessary parts and materials for repairs.
- Led cross-functional meetings aimed at driving strategic initiatives and resolving operational challenges.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Education
Associate of Science - Business-Genearal
University of Texas Dallas
Dallas, TX04-2019
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Process improvement
- Quality assurance
- Cost control
- Team leadership
- Operations management
- Employee development
- KPI tracking
- Hiring and onboarding
- Employee motivation
- P&L management
- Budget control
- Performance evaluations
Accomplishments
Successfully opened new locations with OEM certifications and sponsorships.
Certification
I-Car Platinum
Languages
English
Full Professional
Timeline
Director of Operations
Quality Collision Group
09.2024 - Current
Regional Operations Manager
Caliber Collision
11.2021 - 08.2024
Director of Operations
Service King Collision Center
02.2010 - 09.2021
Associate of Science - Business-Genearal
University of Texas Dallas