Donnie Phillips
Waynesboro, VA,VA
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
23
23
years of professional experience
Work History
Regional Manager
WD Wright Contracting
06.2018 - 03.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Supervised 3 locations to enforce high-quality standards of operation.
Owner/Operator
Phillips Traffic Control
08.2009 - 11.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Trained and motivated employees to perform daily business functions.
Traffic Control Supervisor
United Rentals Highway Technologies
06.2001 - 08.2009
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
- Improved traffic flow by efficiently managing lane closures and diversions.
- Created traffic control plans for difficult areas to support public and crew member safety.
Education
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
Timeline
Regional Manager
WD Wright Contracting
06.2018 - 03.2024
Owner/Operator
Phillips Traffic Control
08.2009 - 11.2017
Traffic Control Supervisor
United Rentals Highway Technologies
06.2001 - 08.2009
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