Experienced in business development, team leadership, and strategic planning. Utilizes innovative problem-solving and market analysis to drive company growth and success. Demonstrated track record of building and leading cohesive teams, adapting to changing business landscapes, and consistently delivering impactful results.
Hi, I’m
Donnie Nelson
United States
Summary
Overview
32
years of professional experience
Work History
ViCoRea LLC
Founder & CEO
01.2019 - Current
Job overview
- Company Overview: ViCoRea is driven by engaging the Vision of each client, developing a uniquely creative and scalable Concept aligned with workable objectives, and executing development and design solutions that produce the optimal Reality.
- ViCoRea is driven by engaging the Vision of each client, developing a uniquely creative and scalable Concept aligned with workable objectives, and executing development and design solutions that produce the optimal Reality.
WebMD
Operations Manager
10.2018 - 12.2019
Job overview
- Company Overview: Manage operations and support for WebMD (Vitals.com)B2B.
- Directed Account Management, maximizing ROI and build client relationships
- Led billing negotiations - working with AR/AP
- Optimized client communication workflows
- Oversaw client Provisioning and Onboarding
- Managed and maximized monthly renewals and retention
- Developed and Track Team KPIs
- Manage operations and support for WebMD (Vitals.com)B2B.
Internet Brands
MANAGER - Account Management Team, Health Division
06.2012 - 12.2019
Job overview
- Responsible for Accounts Manager team hiring, training, and scheduling.
- Up-sell prospecting and lead generation.
- Daily management and reconciliation for new accounts, renewals, and cancellations.
- Responsible for meeting and reporting monthly renewal and attrition goals.
- Provide detailed analysis and feedback to executive team for project production and product development.
Internet Brands
Senior Accounts Manager - Health Division
06.2010 - 06.2012
Job overview
- Responsible for client communications, conflict resolution, and relationship building.
- Maintain understanding of sales strategy to provide regular two-way communication between the client and team, to ensure that client issues are dealt with in an efficient manner. Set proper client expectations.
- Maintain understanding of the company's family of sites and services to encourage new business.
- Provide support the Accounting Department by providing regular input on account activity, including status and call reports on a weekly basis.
- Worked with new clients to create new profiles and maintain existing clients' profiles on our family of Health directory sites.
- Renew business with existing clients on a monthly basis
New Journey Christian School
Administration - Teacher
05.1998 - 08.2009
Job overview
- Received and processed registration, tuition, and fundraiser funds, generated and maintained detailed accounting records, processed collections on delinquent accounts, generated weekly and monthly reports, managed and coordinated with all cash receiving employees.
- Classes taught include: Spanish, Arithmetic, Pre-Algebra, Geometry, Algebra, World History, US History, Economics, Biology, Chemistry, Physical Science.
Wells Fargo
Trust Services Specialist
04.1996 - 08.1997
Job overview
- Answer 80-100 calls per day, settle customer inquiries regarding; payments, taxes, insurance, investments and other account related issues, assisted Trust Administrator with trust account maintenance and execution.
Wells Fargo
Customer Service Manager
01.1995 - 04.1996
Job overview
- Supervise and account for all teller activity, cash orders, vault and ATM balancing and maintenance.
- Sales tracking and promotion.
- Settle customer account inquiries
- Account maintenance
- Assist manager in meeting all sales goals and control requirements.
Wells Fargo
Consumer Loan Specialist
03.1994 - 01.1995
Job overview
- Process loans and disbursements - Auto loans, Personal loans, Equity Loans, Equity Lines
- Answer calls to settle customer inquiries
- Produce sales reports
- Assist the Manager with sales promotions, goals, and any other related assigned tasks.
First Interstate
Financial Services Representative
05.1993 - 03.1994
Job overview
- Open and maintain deposit, investment, and loan accounts.
- Settle customer inquiries.
Education
University of Nevada-Las Vegas
University Overview
Skills
- Customer Service
- Social Media Marketing
- Management
- Account Management
- Online Advertising
- Social Media
- Salesforcecom
- Microsoft Office
- Scalability
- Analytics
- Team leadership
- Strategic thinking
- Marketing
- Entrepreneurial and innovative
Languages
English
Native or Bilingual
Spanish
Professional Working
Software
Salesforce
Zendesk
Freshdesk
Zoho
HubSpot
Google Analytics
Hotjar
Jira
Asana
Slack
Zoom
Google Meet
Microsoft Teams
Wordpress
Hootsuite
Canva
Adobe Creative Cloud
Mailchimp
Google Workspace
Microsoft Office
Shopify
Wix
Squarespace
WooCommerce
Stripe
PayPal
Timeline
Founder & CEO
ViCoRea LLC
01.2019 - Current
Operations Manager
WebMD
10.2018 - 12.2019
MANAGER - Account Management Team, Health Division
Internet Brands
06.2012 - 12.2019
Senior Accounts Manager - Health Division
Internet Brands
06.2010 - 06.2012
Administration - Teacher
New Journey Christian School
05.1998 - 08.2009
Trust Services Specialist
Wells Fargo
04.1996 - 08.1997
Customer Service Manager
Wells Fargo
01.1995 - 04.1996
Consumer Loan Specialist
Wells Fargo
03.1994 - 01.1995
Financial Services Representative
First Interstate
05.1993 - 03.1994
University of Nevada-Las Vegas
Similar Profiles
Kevin PenteltonKevin Pentelton
Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Kyle HornerKyle Horner
CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group
Rashmi BairoliyaRashmi Bairoliya
Strategic Initiatives Manager at Genesee Health SystemStrategic Initiatives Manager at Genesee Health System