Donnie H Best, Jr
Oxon Hill,United States
Summary
STRATEGIC AUTOMOTIVE EXECUTIVE
OPERATIONS MANAGEMENT| LOGISTICS & SUPPLY CHAIN| STAFF TRAINING & DEVELOPMENT| FLEET MANAGEMENT| MULTI-UNIT MANAGEMENT| MULTI-STATE MANAGEMENT
Driven high level manager with knowledge and experience to guide and direct operation's across multiple locations. Successful background enhancing service, quality, and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.
Overview
15
15
years of professional experience
Work History
Zone Operations and Sales Manager
Bridgestone Mobility - Firestone Direct
Oxon Hill, MD
02.2022 - Current
- Builds and maintains high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
- Solicit and retain all levels of B2B accounts
- Delegates work to staff, setting priorities and goals.
- Provides leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposes or approves modifications to project plans.
- Interviews prospective employees and provided input to HR on hiring decisions.
- Analyzes business performance data and forecasted business results for leadership.
- Holds regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Creates and manages budgets for travel, training and team building activities.
Regional Operations Manager
Tire Rack - Mobile Installation
Lorton, VA
12.2017 - 10.2021
- Managed multi-unit operations across 10 states, both directly and indirectly leading 40+ technicians to success and high service.
- Lead logistics and supply chain protocols to support new test pilots in collaboration with retail locations while building SOP’s logistics, operations tests, planning, and office build out.
- Facilitate the overall management efforts across 10 states within the Northern and Southern region, including increasing location performance, maintaining inventory, customer service, and management of staff.
- Oversaw development of new product implementation, training of new safety procedures, and new supervisor onboarding.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
Director of Tire Sales
Big Tire America
Capitol Heights, MD
04.2015 - 01.2018
- Monitored daily activities of the sales team to identify areas for improvement in efficiency and effectiveness.
- Provided guidance on best practices for sales operations processes including forecasting models, lead management systems and contact databases.
- Partnered with marketing team to create campaigns that align with overall business objectives.
- Established relationships with vendors and suppliers in order to secure advantageous deals on tires or services needed by the organization.
- Coached, developed and motivated team to achieve revenue goals.
Regional Fleet Manager
BTR Trucks & Service
Springfield, VA
02.2014 - 04.2015
- Monitored fleet performance to ensure compliance with safety standards and regulations.
- Identified areas of improvement in regional fleet operations.
- Assessed operational costs of vehicles and equipment within the region.
- Facilitated the sale of used Box Trucks and Tractors
- Supervised a team of regional fleet managers and technicians.
- Implemented strategies to reduce downtime due to mechanical failures or other issues.
- Established relationships with local service centers to facilitate quick turnaround times on repairs.
- Tracked vehicle registrations, license plates, and other documentation requirements for each vehicle in the regional fleet.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD06.2009
Commercial Tire Certification - Commercial Tire
Tire Industry Association
Bowie, MD05.2012
Skills
- Strategic leader with demonstrated ability to provide actionable approaches, set performance expectations, provide continuous feedback, and identify developmental opportunities to grow team members
- Diplomatic professional with a successful 15-year track record of providing superior customer service, strategic insight, and progressive leadership
- Manages compliance and legal matters through effective collaboration and transparency while adhering to company policies and procedures
- Leads business planning initiatives and process improvements to operations while exercising versatility and flexibility
- Strong ability to pivot with leadership priorities to accomplish goals in alignment with industry needs and customer trends
- Thrives in a fast-paced, deadline-driven environment while committing to exceeding company expectations
- Promotes open communications, proactive collaboration, and a positive work culture by establishing collaborative strategies and prioritizing engagement techniques
- Profit and loss accountability through key performance indicators
- Organization & Prioritization Skills
- Analytical Thinking Skills, Effective Decision-Making
Timeline
Zone Operations and Sales Manager
Bridgestone Mobility - Firestone Direct
02.2022 - Current
Regional Operations Manager
Tire Rack - Mobile Installation
12.2017 - 10.2021
Director of Tire Sales
Big Tire America
04.2015 - 01.2018
Regional Fleet Manager
BTR Trucks & Service
02.2014 - 04.2015
High School Diploma -
Oxon Hill High School
Commercial Tire Certification - Commercial Tire
Tire Industry Association
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