Donniel Dixon
Stone Mountain,GA
Summary
Obtain a challenging leadership position, apply creative problem solving and learn management skills with a growing company to achieve optimum utilization. To work within a organization where resourceful experience and academic skills will add value to the organizational operations.
SUMMARY: Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
More than twenty years of automotive billing, account payable/ account receivable, tag & title, vehicle registration and auditing experience. Proficient with MS Office, Windows XP, Reynolds & Reynolds (Ignite) and ADP / CDK Automotive, FileMaker Pro software. Committed to assisting others and can work well in a high pressure environment.
Overview
24
24
years of professional experience
Work History
Automotive Service Manager
Evolution Cars
Conyers, Georgia
12.2021 - 06.2022
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Achieved 100% increase in productivity in fixed operations, parts and service department.
- Supervised staff of 8 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Title Manager
Evolution Cars
Conyers, Georgia
03.2021 - 12.2021
- Organized and prepared tax and title documents to transfer ownership of property.
- Calculated and remitted state sales tax, service and other charges.
- Coordinated price adjustment between buyers and sellers.
- Maintained control log of vehicle certificates of origin and titles, using TitleTec and DLRDMV.
- Collected taxes and fees, submitted payments and issued receipts.
- Received and processed paperwork for titles, new license plates and renewals.
- Communicated with customers to resolve common title issues.
- Contacted Georgia Motor Vehicle Department to determine status of pending titles.
- Arranged payoff checks for trade-ins and new vehicles.
Billing Specialist
Gwinnett Chrysler Dodge Jeep Ram
Stone Mountain , GA
09.2019 - Current
- Receive and process new and used vehicle deals from the F & I department including the legal transfer of documents for the Department of Motor Vehicles.
- Verify cost of vehicle purchases, post and finalize deals to accounting and reconcile applicable schedules to ensure compliance.
- Register and finalize service policy contracts, process warranty cancellations and submit refunds to lienholder or customer.
- Accurately process salesman commissions and bonuses for payroll.
- Verify, allocate and post transactions into proper journals. Research and resolve any discrepancies or problems within billing processes.
- Process payments for dealer trades, commission bonuses, warranty cancellations, payoffs, wholesales, titling and registration.
Automotive Procurement Specialist
Hendrick Automotive Group
Duluth, GA
06.2019 - 08.2019
- Entered and posted new vehicle invoices into accounting.
- Pull titles for wholesale and auction deals.
- Follow up on vehicle payoff for accounts who have a zero balance once payoff checks are received and posted.
- Sell commercial vehicles to fleet companies.
Title Specialist
Honda Conyers
Conyers, GA
01.2019 - 04.2019
- Received and processed paperwork for titles, new license plates, renewals and wholesales, entered title and vehicle information into database for inventoried vehicles new and used.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Processing Vehicle title clerks process documents for out of state registrations, filled out the proper paperwork and ensure that tax and title documents are also completed.
- Submit documents to appropriate agencies, such as the Department of Motor Vehicles, State and County agencies.
- Checked for accuracy in all documents and checked for completeness and signatures on all required parts of forms.
- Reconciled applicable wholesale and used car schedules.
- Entered and posted new vehicle invoices into accounting.
Lease Coordinator
Mercedes-Benz USA Headquarters
Sandy Springs, GA
04.2018 - 12.2018
- Manage and respond to inquiries, accept vehicle lease and purchase orders.
- Process orders manually when no matching units are available in vehicle selector
- Send employees/retiree order confirmation email with model, vehicle options and price details.
- Send employee/retiree order invoices.
- Coordinate with MBFS if employee/retiree financing through MBFS.
- Ensure the documentation requirements, signatures, and payments are completed by the employee/retiree and submitted to MBFS and/or appropriate departments/individuals.
- Create and update spreadsheets pertaining to vehicle inventory, DMV plates, etc.
- Accept customer and dealer Payments (purchase) post cash receipts, and forward to Accounts Receivable.
- Enter retail transactions in the system to DDR the vehicle.
- Coordinate with Delivering Dealer on non-Home Office orders
- Worked directly with departments, employees & management to achieve satisfactory delivery goals.
Warranty Administrator
Classic Cadillac/Subaru of Atlanta
Atlanta, GA
09.2017 - 01.2018
- Solid knowledge of basic vehicle functions and parts.
- Ability to submit claims within a reasonable period of time, adept to resubmitting rejected claims in an attempt to secure warranty coverage and resolved charge back discrepancies.
- Ability to process warranty claims for most major manufacturers.
- Worked with warranty reps to expedite the claims process.
- Ensured that all work was performed in accordance with warranty guidelines.
Auto Title Specialist
Avanco Tag & Title Service
Hapeville , GA
05.2017 - 08.2017
- Ensure accurate and efficient processing of motor vehicle titles by verifying title information is correct, maintain knowledge of current laws, titling in multiple states, review required documents for accuracy and completeness to process registrations and title requests.
- Obtain and clear deficient titles.
- Process initial and renewal applications, check for accuracy and completeness of new title/registration applications, process duplicate titles. calculate TAVT fees, scan documents, input information from documents in the system, accurately process vehicle sales, document all title, registration, and vehicle owner information.
Certified Nursing Assistant
Senior Connections
Chamblee GA
02.2017 - 05.2017
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Developed and implemented nursing care plans.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Scheduled and accompanied clients to medical appointments.
ParaProfessional
Eagle PSR
Raleigh , NC
07.2016 - 10.2016
- Adhere to HIPPA and Confidentiality rules, Uphold the standards and practices of the agency at all times.
- Facilitate workshops to teach various skill sets as defined by the PSR service definition.
- Perform daily case management functions to assist the consumer in developing daily living skills and coping skills.
- Help clients with various skill building activities including helping with daily and community living skills, socialization skills and adaptation skills, help the client develop leisure time, interest and activities, help teach the client how to self-manage symptoms,
- Teach clients to adapt to home, school, and current work environments.
- Provide wellness education and education about substance abuse.
- Work cooperatively with all PSR personnel including administrative staff, paraprofessionals, Qualified Professional, therapists and medical staff, attend regular treatment team meetings.
CEO / Administrator
Family Horizons Home Health Care Agency
Stafford , VA
05.2010 - 03.2016
- To achieve home health care vision and supporting strategies to assure that the company image as an ethical and high quality provider is developed and maintained.
- Coordinated with team leaders to maintain compliance with federal, state, local laws and company policies. Verify information against existing patient charts, research lost or missing records, identify and resolve discrepancies for auditing purposes, resolved disputed claims.
- Answer telephones, greet guests and callers and assist them with general questions, problems or complaints.
- Billing, collection, account follow-up and compliance with all governmental and regulatory agencies including but not limited to Medicaid and Medicare.
- Credentialing process for insurance carriers for skilled nursing. Medicaid/Medicare billing on UB-04 forms, CMS 1500 forms, working knowledge of 3rd party insurance carriers.
- Human Resources duties including but not limited to verifying licenses, verification of previous employment and references, accumulated in-service hours, payroll, health insurance, continued education, verify all HR forms are completed in each employee file, orientation and drug screening.
Service Cashier / Operator
Present Lustine Toyota
Woodbridge, VA
06.2009 - 05.2010
- Meet and greet customers, answer phones, assist customers with vehicle pickup, set appointments, reconcile register, customer quality control, close out service repair orders and parts invoices.
- Verified coverage for warranty claims, submitted for processing, applied authorization with payment to service repair order.
- Received and processed customer payments.
- Increased customer loyalty and retention.
Certified Nursing Assistant
Stafford Hospital Center
Stafford, VA
4 2009 - 6 2010
- CNA Provide direct care to patients coming out of surgery, performed EKG\'s, vitals, input date electronically through Sorian
- Assist with daily living activities medication management, social activities.
- Monitored vital signs, such as blood pressure and pulse.
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
- Provided pre- and post-operative care.
Certified Nursing Assistant
Woodmont Nursing Center
Fredericksburg VA
3 2008 - 5 2008
- CNA Successfully completed Nursing Assistant training program.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Monitored vital signs, such as blood pressure and pulse.
- Maintained accurate records of patient care, condition, progress and concerns.
Accounts Payable Clerk
Hillside Acura
Bayshore, NY
09.2005 - 09.2007
- Accounts Payable / Receivable & Facilitator experienced in receipting and posting funds applied to new car.
- deliveries, posting invoices, log on new and used vehicle inventory, run reports, floor plan, reconcile ledgers,.
- assess training material for sales department, implement various vehicle system programs and activities by.
- inspecting vehicles for compliance to specifications.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Posted receipts to appropriate general ledger accounts.
- Composed effective accounting reports summarizing accounts payable data.
Automotive Biller
Dobler Chevrolet
Hempstead, NY
04.2001 - 07.2005
- Automotive Billing Prepared documents for lease and retail deliveries, stock in new and used inventory, post invoices, contract packaging, process registrations, bank deposits, account payable, account receivables, and payoff vehicle accounts.
- Reconciled discrepancies between account payable / account receivable, general ledger and trial balance account.
- Composed effective accounting reports summarizing account payable / account receivable data.
- Posted receipts to appropriate general ledger accounts.
- Researched and resolved accounts payable / account receivable discrepancies.
Automotive Biller
Performance Chevrolet
East Meadow, NY
1997 - 2001
- Automotive Biller Performed as Head Biller and part-time service.
- Cashier Receptionist, posted new vehicle invoices into accounting, processed registration and titles through DMV,communicated with various banks for vehicle payoffs and lien releases, processed auction transactions.
- Posted receipts to appropriate general ledger accounts.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
Automotive Biller
Amity Toyota
Amityville, NY
02.1993 - 04.1997
- Performed as a Automotive Biller, prepared contracts and necessary documents for all retail and lease deliveries,.
- Processed Department of Motor Vehicle applications to properly register and title vehicles.
- Broke down deals for contract packaging, posted new and used vehicle invoices into accounting, audit deals for the end of month closure, assist F&I with vehicle work ups.
- Analyzed departmental documents for appropriate distribution and filing.
- Responded to customer requests via telephone and email.
- Copied, logged and scanned supporting documentation.
- Verified data integrity and accuracy.
Service Cashier/Warranty Clerk
Legend Autorama
Amityville, NY
- Responsibilities included answer phones, cashier duties, service writing
- Close out repair orders, calculate mechanic time cards, submit all warranty claims to be paid and process approved payments to vehicle repair orders. Update customers on the status of their vehicles, offer customers the best solution pertaining to the concern or complaint of the vehicle.
- Copied, logged and scanned supporting documentation.
- Responded to customer requests via telephone and email.
- Verified data integrity and accuracy.
Education
Associate of Applied Science - Accounting
SUNY @ Old Westbury
Od Westbuy New York1989
Bachelor's - Business Management
Strayer University
Lithonia, GA2020
Skills
- Administrative support specialist
- Medicaid / Medicare Billing
- Accounts payable / receivable specialist
- Title processing, Payment processing, Post new vehicle invoices
- Temporary tags, Documentation review, Audit deals
- Process registration applications
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Automotive Service Manager
Evolution Cars
12.2021 - 06.2022
Title Manager
Evolution Cars
03.2021 - 12.2021
Billing Specialist
Gwinnett Chrysler Dodge Jeep Ram
09.2019 - Current
Automotive Procurement Specialist
Hendrick Automotive Group
06.2019 - 08.2019
Title Specialist
Honda Conyers
01.2019 - 04.2019
Lease Coordinator
Mercedes-Benz USA Headquarters
04.2018 - 12.2018
Warranty Administrator
Classic Cadillac/Subaru of Atlanta
09.2017 - 01.2018
Auto Title Specialist
Avanco Tag & Title Service
05.2017 - 08.2017
Certified Nursing Assistant
Senior Connections
02.2017 - 05.2017
ParaProfessional
Eagle PSR
07.2016 - 10.2016
CEO / Administrator
Family Horizons Home Health Care Agency
05.2010 - 03.2016
Service Cashier / Operator
Present Lustine Toyota
06.2009 - 05.2010
Accounts Payable Clerk
Hillside Acura
09.2005 - 09.2007
Automotive Biller
Dobler Chevrolet
04.2001 - 07.2005
Automotive Biller
Amity Toyota
02.1993 - 04.1997
Certified Nursing Assistant
Stafford Hospital Center
4 2009 - 6 2010
Certified Nursing Assistant
Woodmont Nursing Center
3 2008 - 5 2008
Automotive Biller
Performance Chevrolet
1997 - 2001
Service Cashier/Warranty Clerk
Legend Autorama
Associate of Applied Science - Accounting
SUNY @ Old Westbury
Bachelor's - Business Management
Strayer University
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