Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donnie L. Howlett II

Atlantic Beach,Florida

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience

Work History

National Disclosing Manager

CMG Home Loans
Jacksonville , FL
05.2018 - 11.2022
  • Provided strong leadership to enhance team productivity and morale.
  • Complied with policies and quality standards to maintain consistency in quality of services and daily time deadlines.
  • Held monthly meetings to discuss personal and group productivity, success and areas for improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Kept detailed records of daily/monthly progress to identify and correct areas needing improvement.
  • Used mailbox systems to manage and resolve Compliance Ease Failures with all departments.
  • Introduced standardized training for cohesive learning environments.
  • Managed interdepartmental training Shared Site with updates.
  • Daily Pipeline Management.
  • Liaison between Operations Staff and Sales Team.
  • Identified staff requirements and worked with human resource department to initiate recruitment and onboarding processes.
  • Tracked and prepared quarterly reports to present to leadership.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Streamlined operations to improve process efficiency with various systematic enhancements.
  • Managed and Submitted Team time cards and performance reviews.

Retail Registration Coordinator/ Team Lead

CMG Home Loans
Jacksonville, FL
05.2016 - 05.2018
  • Prepares, reviews, and analyzes disclosure package.ie: purchase contract, mortgage insurance, homeowners and flood insurance, and appraisal
  • Reviews change requests and determines if it is a bona fide Change in Circumstance
  • Reviews and troubleshoots compliance fails in Compliance Ease
  • Verifies accuracy of fees to mitigate TRID and RESPA violations, understands where fees are to be located on the LE and CD
  • Manages Eastern pipeline for 24-hour turn time completion
  • Communicates with all associates including Sales, Processing, Closing and Underwriting as needed
  • Uploads disclosures to Datatrac
  • Lead in training of new registration coordinator employees including creation of all training material
  • Involved with Byte Beta Testing group
  • Advises Loan Originators via discussion of scenarios
  • Assists with Complete package review with new Byte program for retail disclosures
  • Assists with all in house IT related issues: software and hardware
  • Assists within the branch as needed by upper management.

Engineering Technician II

PAE Applied Technology
Virginia Beach / Jacksonville FL, VA
08.2014 - Current
  • Currently Part Time
  • Responsible for preventive and corrective maintenance, maintaining and configuring BQM-74e drones for operational requirements.
  • Knowledgeable in the operation, troubleshooting, and repair of Portable Command and Control Unit (PCCU)
  • Responsible for the proper installation of shipboard System for Naval Targeting Control (SNTC) Transponders on specified naval vessel.
  • Qualified Remote Control Operator (RCO) and Technician for Portable Command and Control Unit (PCCU)
  • Responsible for maintaining various Standard Operating Procedures (SOPs) and follow Aviation Maintenance Guidelines and publications while preparing different Drone electronic configuration.
  • High level of knowledge and experience installing electronic devices and components including: radar systems / LATR pods / GPS / VHF antennas and radios/ PCCU antennas
  • High level of knowledge and experience with computer systems.
  • Ability to troubleshoot various electronic systems.
  • Experience in maintaining, building, deploying, and repairing Target Augmentation System (TAS) such as the Improved Surface Towed Target (ISTT), Low Cost Towed Target (LCTT), Floating at Sea Target (FAST)
  • Lead in the research and development of upgraded dual PCCU remote antenna using new style modem to replace pre-existing personal dual antenna; allowing RCO’s detachment pack-out to be minimized.
  • Lead in the research and development of wiring schematics and prototype operational -headset that allows hand free listening of VHF radios.
  • Management and organization of the Electronics’ 2M shop

Electrician / Electrical Helper

Howlett Electrical Inc
Virginia Beach, VA
03.2008 - 01.2016
  • Assist in installing lighting, electrical outlets, old fuse boxes, and circuit breakers
  • Trace out short circuits in wiring, using test meter
  • Measure, cut, and bend wire and conduit, using measuring instruments and hand tools
  • Hook up appliances for power
  • Strip insulation from wire ends, using wire stripping pliers, and attach wires to terminals

Mortgage Loan Set-Up Specialist, Specialist

Monarch Mortgage and Bank
Virginia Beach, VA
09.2012 - 08.2014
  • Provides initial disclosures for loan officers and borrowers on a timely basis
  • Ensures mortgage rates and fees were up to date and correct
  • Creates, reviews and signs off conditions applicable to setup
  • Provides a high level of customer service and provides quick and accurate responses while multi-tasking
  • Fluent in the use of Encompass
  • Works with automated ticket requests to manage change in circumstance requests
  • Ensures loans were within compliance based on varying loan programs
  • Orders flood certificates, MERS, credit reports on each loan as needed
  • Tracks 4506-T transcripts orders
  • Assists and interacts with Brokers, Broker Processors, CSA, Quality Control, Shipping, Post
  • Closing, Compliance and Underwriting departments as needed
  • Created job aid material for current and future employees
  • BAI Mortgage Compliance Training
  • Government Insuring, Proficiently navigate various Microsoft office programs such as Excel, Word, PowerPoint, Outlook and systems such as Encompass, E3 and Blitz docs
  • Insure FHA and VA loans through WebLGY and FHA connection to obtain and upload LGCs and MICs
  • Print, assemble and ship FHA and VA audits/files and pay both VA and FHA funding fees in the VAFFPS and FHA connection
  • Experience with MERs
  • Assist with other departments in checking deeds of trusts and policies by hand for correctness
  • Call/email/fax title companies to order missing/required documents and packages
  • Assisted in any and all information technology (IT) errors including: hardware & printer maintenance

Assistant Manager

Identity
Virginia Beach, VA
12.2010 - 08.2011
  • Execute and maintain merchandise presentation and housekeeping standards in all areas
  • Demonstrated excellent customer service skills, meeting hourly selling and expressed credit goals
  • Provided product knowledge to customers and worked as part of a team to meet individual and store objectives

Assistant Manager

Coastal Edge Surf Shop
Virginia Beach, VA
05.2008 - 05.2010
  • Ensured store personnel are providing exceptional customer service
  • Answered questions and assisting with product selection, purchases, and returns
  • Ensured that the store is clean, well organized, and properly merchandised.

Education

Old Dominion University
2012

Skills

  • Excellent customer service and communication skills
  • Attention to detail
  • Ability to work in a high pressure environment
  • Ability to multi-task while remaining accurate and effective in work
  • Strong computer skills: Windows/ Macintosh, Photoshop CS5, In-design CS5, Dream Weaver CS5, Microsoft Office and knowledge in HTML and Java Coding
  • Proficient in hardware/software and networks setups
  • Ability to troubleshoot and diagnose computer errors
  • Experience with electronics / electrical wiring and troubleshooting applications
  • Problem Identification and Analysis
  • Technical Documentation and Reporting

Certification

  • Mortgage Loan Compliance Certifications (2016-Present)
  • Licensed Mortgage Loan Originator Florida and yearly Continued Education (2018-Present)
  • Active US Secret Security Clearance (Since 2014)
  • CPR and First Aid Certificate (2016)
  • Harbor Security Boat Coxswain Qualified (2016) High Speed Maneuverable Surface Target Coxswain Qualified (2015)
  • Remote Control Operator Qualified (2015)
  • CNATT-008-104-001-007 Hazmat Certification (2015)
  • Advanced Seacan School Graduate (2015) NOSSA-MPPEH-4.0 Navy MPPEH Certification (2015)
  • NOSSA-MMRAT-2.0 Military Munitions Rule Certification (2015)
  • NAVAIR Security Training (2015)
  • Advanced Crewman qualified (2014)
  • Boat U.S. Foundation for Boating Safety and Clean Water Certification (2014)

Timeline

National Disclosing Manager

CMG Home Loans
05.2018 - 11.2022

Retail Registration Coordinator/ Team Lead

CMG Home Loans
05.2016 - 05.2018

Engineering Technician II

PAE Applied Technology
08.2014 - Current

Mortgage Loan Set-Up Specialist, Specialist

Monarch Mortgage and Bank
09.2012 - 08.2014

Assistant Manager

Identity
12.2010 - 08.2011

Assistant Manager

Coastal Edge Surf Shop
05.2008 - 05.2010

Electrician / Electrical Helper

Howlett Electrical Inc
03.2008 - 01.2016

Old Dominion University

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Donnie L. Howlett II