Donnielle Lilly
Burleson,TX
Summary
Seasoned Office Management and Administration Professional with experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Roof Maxx Of Carrollton
05.2023 - 10.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Conducted thorough research to construct creative and fresh ideas.
Administrative Marketing Assistant
Service First Mortgage
02.2022 - 04.2023
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Conducted thorough research to construct creative and fresh ideas.
- Tracked marketing efforts to monitor results in real-time.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Used lead generation software to create organized lists of prospective customers.
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising, and website copy.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Tracked key performance indicators to measure success of campaigns.
Senior Stylist
Stitch Fix
05.2016 - 08.2021
- Provided education and guidance to clients on fashion trends and styling techniques.
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
- Researched current fashion trends to create on-trend looks for editorial and commercial projects.
- Proposed accessories to complete outfits and complement clothing choices.
- Selected clothes that flattered individual body types and capitalized on current trends.
- Researched current fashion trends and competitor activity.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Participated in team meetings and staff training sessions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Assisted in interviews at corporate office
- Lead style hubs within the company to engage our stylists more with current trends to better serve our growing client
Patient Access Specialist
Cook Children's Medical Center
06.2010 - 08.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Prepared patient identification band and completed admissions papers.
- Contacted insurance companies for patient medical billing operations.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved patient billing issues in line with established guidelines.
- Addressed bad debts in line with set protocols.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Maintain knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMO's, PPO's, Commercial Payors, and departmental/System policies and procedures
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
Patient Service Representative
Huguley Hospital
05.2008 - 06.2010
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintain knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMO's, PPO's, Commercial Payors, and departmental/System policies and procedures
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
Education
No Degree - Music Theory
Trinity Valley Community College
Athens, TXNo Degree - Child Development
Texas Woman's University
Denton, TXNo Degree - Nursing
Tarrant County College District
Fort Worth, TXSkills
- Credit and Collections
- CRM Software
- Microsoft Office
- Canva
- Team Bonding
- Written and Verbal Communication
- Database Administration
- Account Reconciliation
- Customer Relations
- Organizational Skills
- 90 WPM with over 95% accuracy
- Documentation
Timeline
Office Manager
Roof Maxx Of Carrollton
05.2023 - 10.2023
Administrative Marketing Assistant
Service First Mortgage
02.2022 - 04.2023
Senior Stylist
Stitch Fix
05.2016 - 08.2021
Patient Access Specialist
Cook Children's Medical Center
06.2010 - 08.2016
Patient Service Representative
Huguley Hospital
05.2008 - 06.2010
No Degree - Music Theory
Trinity Valley Community College
No Degree - Child Development
Texas Woman's University
No Degree - Nursing
Tarrant County College District
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