Donni Jo Wilkerson
ODESSA,TX
Summary
Compassionate caregiver with extensive experience at Villa Of Wolfforth, adept at enhancing patient well-being through emotional support and meticulous medication administration. Proven ability to foster strong relationships and ensure safety, while implementing effective fall prevention strategies. Recognized for exceptional problem-solving skills and dedication to maintaining high standards of care.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Caregiver
Villa Of Wolfforth
04.2019 - 11.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
Phlebotomist
Odessa Regional Hospital
03.2009 - 09.2010
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Used personal protective equipment correctly to protect coworkers and patients.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Organized daily work based on collection priority.
- ger sticks and heel sticks for both adult and pediatric patients.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Sales Manager
Hoilday Inn
03.2001 - 07.2003
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
Education
High School Diploma - Phlebotomy
Odessa College
Odessa, TX2006
Skills
- Problem-solving
- First aid and safety
- Patient care
- TEXAS Driver's license
- Compassionate client care
- Medical terminology and equipment
- Teamwork
- Problem-solving abilities
- Multitasking
- HIPAA compliance
- Organizational skills
- Self motivation
- Time management abilities
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
s
- PCW - Personal Care Worker
- Certified , HEALTH AND SAFETY FOR CAREGIVING, DEPRESSION,PATIENT CARE,DEMENTIA CARE, ELDERLY CARE AND CARING FOR THE DISABLED,CPR,AED AND FIRST AIDE
- Certified VIITA BASIC COMMERCIAL LINES INSPECTOR COURSE, VIITA BASIC PERSONAL LINES INSPECTOR COURSE
- NOTARY 6/15/2022-06/15/2026
- Certified CUSTOMER CARE
Timeline
Caregiver
Villa Of Wolfforth
04.2019 - 11.2020
Phlebotomist
Odessa Regional Hospital
03.2009 - 09.2010
Sales Manager
Hoilday Inn
03.2001 - 07.2003
High School Diploma - Phlebotomy
Odessa College