Donnique Jones
Hughesville,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier Team Leader
Silver Diner
09.2023 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Cashier
Shoppers Food
04.2023 - 08.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Manager of Business Development and Sales
Mix 'N Sweetz Bakury
12.2021 - 08.2023
- Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
- Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Improved customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Enhanced team productivity by implementing streamlined call center procedures and best practices.
Education
High School Diploma -
Duval High School
Lanham, MD06.2019
Skills
- Cash Register Operation
- Cash Handling Expertise
- Conflict Resolution
- Product Knowledge
- Inventory Control
- Scheduling and Planning
- Staff Supervision
Certification
Serv Safe
Languages
American Sign Language
Professional Working
Timeline
Cashier Team Leader
Silver Diner
09.2023 - Current
Cashier
Shoppers Food
04.2023 - 08.2023
Manager of Business Development and Sales
Mix 'N Sweetz Bakury
12.2021 - 08.2023
High School Diploma -
Duval High School
Serv Safe
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