Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donnisha O’Neal

Brooklyn

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Diligent Desired Position with solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor/Guard

Arrow Security
08.2023 - Current
  • Supervised a construction site with hourly rounds to ensure safety and security. Successfully managed security operations during a fire drill, prioritizing everyone's well-being. Conducted three-hour patrols alongside HERRC managers.
  • Key strengths include leadership and team management, problem-solving and decision-making, as well as effective communication and interpersonal skills. Regularly filled out incident reports as needed. Oversaw daily security operations, which involved monitoring CCTV, controlling access, and responding to alarms.
  • I have experience working in various migrant sites, including men’s and women’s shelters, as well as family shelters. My duties included monitoring CCTV, following fire drill protocols, and maintaining hourly patrol logs at Acacia Network Building to ensure clients signed in and out accurately.
  • My work history includes roles at Creedmoor, Floyd Bennett Field, and Row NYC, Watson Hotel, and Ozone Inn & Suites.

Food prep / Cashier / Stand Manager

Legends Hospitality
06.2017 - 07.2025
  • Cook food for the guests who came to see the games.
  • Clean the station we were in before we go home for closing
  • Count money so I can distribute it to the cashier and give the customer the correct amount back.
  • Do an Inventory before the game and after the game.
  • Does money drop when the money room people come for the money

Amazon Fulfillment Associate

Amazon
01.2022 - 01.2023

- Managed stock deliveries with efficiency.

- Handled work order processing smoothly.

- Prepared orders for distribution meticulously.

- Ensured timely retrieval, organization, and shipment of items.

Recovery Associate/ Warehouse

Macy’s
11.2019 - 01.2020

Assist customers with all aspects of service fulfillment by effectively using our devices and applications. Focus on enhancing the shopping experience by utilizing the right tools, technology, and teamwork.


Boost sales by consistently showcasing outstanding MAGIC Selling Skills. Always prioritize the customer to provide an exceptional experience. Use your product knowledge to help customers make informed choices, ultimately increasing sales.


Show professionalism and a positive attitude. Lead a team of associates in ensuring the selling floor is well-maintained and organized. Participate in maintaining both the sales floor and stockroom to keep everything in order.


Uphold high standards of customer readiness by ensuring the store is clean, neat, and easy to shop in. Be responsive to the store’s business needs and be ready to assist in different areas when necessary. Stay in communication with the Store Team to support sales, promotions, and share product knowledge.


Follow all safety and security policies diligently, making sure that shortage prevention measures are in place. Maintain a reliable attendance record and always be punctual.

Stockroom Assistant

Macy’s
11.2018 - 01.2019

- Assist with stockroom operations in a warehouse environment.

- Check incoming materials and supplies against invoices for accuracy.

- Package and prepare materials in the stockroom for customer delivery.

- Receive and properly store shipping materials in the stockroom.

- Adhere to stockroom procedures when handling customer inventory.

- Conduct thorough physical verification of stock to ensure accuracy.

Education

Associate Degree in Science - Criminal Justice

Bronx Community College
Bronx, NY
05.2019

Skills

  • I am a quick learner and an effective team player, skilled at stepping in to help resolve issues I know how to maintain control in situations without letting them escalate
  • Microsoft (Word, Excel, PowerPoint) Telephone & Office Reception

Certification

  • Mandated Reporter
  • Identifying and Reporting Child Abuse and Maltreatment
  • Guard Card
  • Certified Security Officer (CSO)
  • Security Guard 8/16
  • F01
  • F02
  • F80
  • Driver's License
  • AED Certification
  • CPR Certification

Timeline

Shift Supervisor/Guard

Arrow Security
08.2023 - Current

Amazon Fulfillment Associate

Amazon
01.2022 - 01.2023

Recovery Associate/ Warehouse

Macy’s
11.2019 - 01.2020

Stockroom Assistant

Macy’s
11.2018 - 01.2019

Food prep / Cashier / Stand Manager

Legends Hospitality
06.2017 - 07.2025

Associate Degree in Science - Criminal Justice

Bronx Community College
Donnisha O’Neal