Donnita Fields
Phoenix,AZ
Summary
Highly capable and meticulous worker with an excellent record of accuracy and client satisfaction. Independent with a strong ability to handle multiple tasks with the highest degree of timeliness and efficiency. Provided quality customer service, well versed in creating detailed reports, documents and presentations. Ability to work independently, take direction and interact well with employees, the public, professional organizations and clients. Detail-oriented, organized and seeks to bring a strong work ethic to any company.
Overview
25
25
years of professional experience
Work History
Tax Preparer
Kings Tax & Accounting Services
01.2021 - Current
- Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
- File paperwork
- Amend returns
- Provide quality customer service and maintain confidential information.
- Maintained up-to-date knowledge of tax regulations and legislation, ensuring compliance in all prepared returns.
Delivery Driver
Papa John's
06.2017 - 01.2022
- Delivered pizzas efficiently while ensuring timely service and customer satisfaction.
- Maintained accurate order records and handled cash transactions securely.
- Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
Customer Service Representative
Conduent
07.2016 - 02.2020
- Customer service work in a call center environment
- Continuously handled a high volume of inbound calls, with the ability to transfer or conference in calls.
- Daily use of dual monitors and MS Office
- Opened and closed individual Health Savings Accounts
- Placed stop payments on checks and cancelled debit cards after going over transaction history with the account holder
- Ordered additional checks and debit cards for account holders
Tax Preparer
Jackson Hewitt
01.2009 - 04.2016
- Guided clients through tax preparation processes, addressing inquiries and providing expert advice.
- Analyzed financial documents to identify deductions and credits, maximizing client tax benefits.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
Tax Preparer
Jackson Hewitt
01.2001 - 01.2009
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Education
Associate in Art - Communications, Broadcasting
Rio Salado
Tempe, AZ05-2025
Skills
- Customer Service
- Problem Solving
- Communication
- Leadership
- MS Office
- Delivery Driver Experience
- Presentation Skills
- Time Management
- Income tax preparation
- Risk management
- Local, state, and federal tax returns
- Organization skills
Affiliations
- National Society of Leadership and Success
Timeline
Tax Preparer
Kings Tax & Accounting Services
01.2021 - Current
Delivery Driver
Papa John's
06.2017 - 01.2022
Customer Service Representative
Conduent
07.2016 - 02.2020
Tax Preparer
Jackson Hewitt
01.2009 - 04.2016
Tax Preparer
Jackson Hewitt
01.2001 - 01.2009
Associate in Art - Communications, Broadcasting
Rio Salado
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