Donnita Jones
HAMPTON,GA
Summary
Dedicated Court Clerk with many years of experience in case management for criminal, civil and traffic courts from initial filing to final disposition. Skilled in case processing, scheduling, records maintenance, and providing courtroom support. Excellent work ethic and communication skills.
Overview
14
14
years of professional experience
Work History
Deputy Clerk
Dekalb County State Court
Decatur, GA
09.2022 - Current
- Assisted in preparing and maintaining official records, documents, and reports.
- Reviewed incoming correspondence for accuracy and completeness.
- Responded to inquiries from citizens regarding city services or regulations.
- Coordinated with various departments to ensure compliance with local laws and regulations.
- Greeted visitors; provided information regarding city services or operations.
- Performed data entry tasks into computer systems using MS Office Suite.
- Managed the front desk reception area; answered telephone calls.
- Fulfilled public information requests related to ordinances and resolutions.
- Managed public relations problems with discretion and courtesy to maintain positive public image.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Directed clients and guests to correct departments, rooms and staff members.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Coordinated company records and resources to assist team members with special projects.
- Contacted customers regarding account updates and potential problems.
- Processed sales transactions to prevent long customer wait times.
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
- Computed, recorded and proofread data or reports.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Completed work schedules, managed calendars and arranged appointments.
- Developed organizational filing systems for confidential customer records and reports.
- Examined legal documents and assured adherence to laws and court procedures.
- Wrote error-free and professional correspondence on behalf of court system.
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
- Maintained confidentiality of sensitive information per legal requirements.
- Facilitated communication between the court and involved parties for case updates.
- Managed daily court dockets to ensure efficient case progression.
- Recorded and maintained official court records with high accuracy.
- Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
- Trained new staff on court procedures and document handling practices.
- Responded to inquiries from attorneys, law enforcement, and the public.
- Provided customer service to the public regarding court procedures and case status.
- Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
- Implemented electronic filing systems to improve document management.
Deputy Court Clerk
Clayton County State Court Clerk's Office
Jonesboro, GA
06.2011 - 09.2022
- Clayton county state court
- Performed clerical duties including typing, answering department phones, and completing forms
- Prepared files for court
- Receive and date stamp legal documents such as motions, pleadings, and certification forms
- Assist State Court Judge with files and paperwork
- Entered sentencing for defendants
- Contacted 5 or more callers on a daily basis and exercised discretion and interpretive judgment
- Performed general office duties including multi-line phones , routing calls or messages to appropriate staff, greeting the public
- Assists attorney and customer inquiries and solving problems concerning pleadings and other legal documents filed with the court.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
- Wrote error-free and professional correspondence on behalf of court system.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
- Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
- Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
- Examined legal documents and assured adherence to laws and court procedures.
- Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
- Prepared correspondence, bench warrants and court orders for State Court judge.
- Performed calculations analyzing prison time assigned in sentencing, applying jail time served as credit to report on timeline for incarceration, parole eligibility and release.
Customer Service Representative (Part-Time)
Arise Platform
Atlanta, GA
08.2019 - 11.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products and services information.
- Upsold products and services to address customer needs and maximize sales.
- Answered inbound calls, chats and emails to facilitate customer service.
- Reviewed account and service histories to identify trends and resolve issues.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Upheld privacy and security requirements for customer information.
- Exceeded company productivity standards on consistent basis.
Education
High School Diploma -
Morrow High School
05-2003
Skills
- Court proceedings expertise
- Data Entry
- Type 50-60 WPM
- Payment Process
- Knowledge of Criminal Terminology
- Document Filing
- Office Administration
- Schedule Coordination
- Correcting Discrepancies
- Credit Card Payment Processing
- Building Customer Trust and Loyalty
- Customer Account Management
- Courteous with Strong Service Mindset
- Transaction Processing
- Multitasking and Prioritization
- De-escalation Techniques
- Upselling Products and Services
- Efficient and Detail-Oriented
- Creative Problem Solving
- Data Entry and Maintenance
- Verbal and Written Communication
- Customer Data Confidentiality
- Customer Retention Strategies
- Technologically Savvy
- Inbound and Outbound Calling
- Clerical Support
- Customer Relations
- Database Entry
- Administrative Support
- File Maintenance
- Customer Satisfaction
- Schedule and Calendar Management
Timeline
Deputy Clerk
Dekalb County State Court
09.2022 - Current
Customer Service Representative (Part-Time)
Arise Platform
08.2019 - 11.2021
Deputy Court Clerk
Clayton County State Court Clerk's Office
06.2011 - 09.2022
High School Diploma -
Morrow High School
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