Donnovan Gravalese
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gravalese Global Consulting
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Restaurant Busser /Assistant Server
Christines Fine Dining
10.2021 - 01.2024
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and professionally.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
- Assisted in training new bussers on restaurant procedures, table settings, and customer service expectations.
- Maintained a comprehensive knowledge of menu items, daily specials, and allergen information to provide informed assistance when necessary.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Arranged tables and chairs for special occasions and events.
- Delivered exceptional guest experiences through attentive service and quick response.
Pool Attendant
Marriott
06.2019 - 07.2021
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Organized pool-related events and activities, promoting engagement among patrons.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Consistently received positive feedback from patrons due to excellent communication skills and proactive problem-solving abilities.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Maintained up-to-date certifications in first aid, CPR, and lifeguard training to ensure optimal preparedness for emergency situations.
Education
Bachelor Of Business - Hospitality Administration And Management
Valencia College
Orlando, FLHonors High School Diploma -
Chaminade Madonna College Prep
Hollywood, FL05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Computer Proficiency
- Client Relations
- Administrative Support
- Staff Training
- Coordination
Accomplishments
Customer Service Award
Private School Varsity Athlete
All Team MVP Basketball
Team Captain
Certification
- Certified in Business
- Certified Customer Relations Specialist
Timeline
Customer Service Representative
Gravalese Global Consulting
12.2022 - Current
Restaurant Busser /Assistant Server
Christines Fine Dining
10.2021 - 01.2024
Pool Attendant
Marriott
06.2019 - 07.2021
Bachelor Of Business - Hospitality Administration And Management
Valencia College
Honors High School Diploma -
Chaminade Madonna College Prep
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