Donnovan Henriques
Pembroke Pines
Summary
Results-driven professional with significant background as Truck Driver at Pepsi Beverages Co, demonstrating proficiency in freight logistics and customer relations, enhanced by robust computer skills and sales capabilities. Reliable professional in commercial transportation, known for high productivity and efficiency in completing tasks. Skilled in route planning, vehicle maintenance, and safety compliance to ensure timely deliveries. Excel at communication, adaptability, and problem-solving to navigate unexpected challenges on the road. Committed to maintaining professionalism and punctuality in all transport assignments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
TRUCK DRIVER
PREMUIR LIFTING LLC
01.2025 - Current
- Executed efficient transportation of goods by maneuvering heavy trucks across diverse routes.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Conducted daily pre-trip inspections to ensure vehicle safety and regulatory compliance.
- Provided exceptional customer service during pickups and deliveries to strengthen client relationships.
- Communicated timelines for pickups and deliveries effectively with dispatchers.
- Adhered to traffic regulations and company safety policies throughout all transportation activities.
- Reported accidents or violations immediately to management upon occurrence.
- Performed minor repairs and maintenance to uphold optimal truck performance.
DRIVER
STATE OF FLORIDA HEALTH DEPARTMENT
01.2023 - 01.2024
- Conducted routine vehicle inspections to ensure safety and compliance standards.
- Communicated effectively with healthcare staff regarding transportation needs and schedules.
- Adhered to all traffic laws while providing reliable transportation services for the department.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Secured merchandise, avoiding damage during transportation.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Assisted with loading and unloading freight when necessary.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Achieved consistently high customer scores due to exceptional service.
- Saved fuel by leveraging GPS to identify faster routes.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Managed time efficiently when making multiple stops along designated routes.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Reported any vehicle malfunctions or accidents immediately to management.
- Kept accurate records of deliveries and customer signatures.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Maintained confidentiality of sensitive materials during transport.
- Managed fuel consumption and expenses for vehicle operations.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Utilized GPS and maps for efficient route planning.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Communicated effectively with dispatch and customers to provide status updates.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Completed necessary paperwork and documentation for deliveries.
- Adhered to traffic laws and regulations to prevent accidents.
- Adapted to changing routes or schedules as required by the employer.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
OWNER OPERATOR/CDL A DRIVER
H&P TOWING AND RECOVERY LLC
01.2020 - 01.2023
- Managed daily operations for towing and recovery services to ensure optimal efficiency.
- Oversaw vehicle dispatch and scheduling for timely service delivery.
- Coordinated with law enforcement for effective accident scene management.
- Developed customer relationships, enhancing satisfaction and retention rates.
- Resolved customer inquiries and complaints professionally and efficiently.
- Maintained detailed records of services provided and inventory used.
- Ensured compliance with local, state, and federal regulations to mitigate risks.
- Conducted performance reviews and managed staff training to improve productivity.
CUSTOMER SERVICE REP
PEPSICO
01.2015 - 01.2019
- Processed customer inquiries regarding products and services to deliver accurate information.
- Maintained detailed records of transactions and interactions for future reference.
- Resolved complex issues by collaborating with various departments to meet customer needs.
- Educated customers on product usage, promotions, and billing procedures.
- Managed returns and exchanges in compliance with company policy.
- Promoted upselling of additional products based on customer requirements.
- Conducted follow-up calls to ensure customer satisfaction after issue resolution.
- Provided exceptional service while remaining calm in high-pressure situations.
Truck Driver Class A
PEPSI BEVERAGES CO
Pompano Beach
01.2007 - 06.2014
- Driving making delivery
Warehouse Associate
FARREYS LIGHTING AND BATH CO
North Miami Beach
01.2005 - 01.2007
- Operated forklifts and pallet jacks to move inventory efficiently.
- Organized and labeled products for easy identification and retrieval.
- Conducted regular inventory checks to maintain accurate stock levels.
- Collaborated with team members to ensure timely order fulfillment.
- Maintained cleanliness and safety of warehouse environment daily.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Labeled containers correctly for product identification purposes.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Maintained accurate inventory records through manual and computerized systems.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Performed cycle counts to ensure accuracy of inventory levels.
- Handled hazardous materials safely following prescribed regulations.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Operated forklifts to fill or empty overhead spaces.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Collaborated with team members to complete tasks efficiently and accurately.
- Maintained accurate records of all incoming and outgoing shipments.
- Monitored stock levels and reordered supplies when necessary.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted in packaging and labeling of products for shipment.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Used digital database to keep records of units and stock moved.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Professional Truck Driver
MINISTRY OF WATER AND HOUSING
01.2000 - 01.2004
- Ensured compliance with safety regulations during all driving activities.
- Conducted routine vehicle inspections and maintenance checks regularly.
- Managed delivery schedules to optimize transportation routes efficiently.
- Communicated with site managers to coordinate loading and unloading operations.
- Maintained accurate records of mileage, fuel usage, and delivery logs.
- Assisted in resolving logistical challenges during transportation processes promptly.
- Responded quickly to emergency situations such as breakdowns or traffic accidents.
- Provided excellent customer service by answering questions about products or services delivered.
- Inspected trucks for mechanical items and safety issues prior to departure.
- Followed all applicable traffic laws and safety regulations while driving.
- Attended weekly meetings with dispatchers regarding route assignments.
- Conducted routine maintenance on vehicles such as checking oil levels, tire pressure.
- Assisted co-workers with loading and unloading tasks when necessary.
- Maintained accurate log books and records of deliveries.
- Operated tractor-trailers in urban, suburban, and rural areas.
- Kept up-to-date knowledge of Department of Transportation rules and regulations.
- Performed pre-trip inspections of vehicles to ensure safety and compliance with regulations.
- Reported any incidents or accidents to supervisors immediately upon occurrence.
- Participated in training programs as required to maintain skillset up-to-date.
- Observed surroundings while driving to identify potential hazards on the road.
- Delivered goods in a timely manner according to customer requirements.
- Adhered to company policies related to work hours and break times.
- Verified cargo documents for accuracy and completeness.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Obtained signatures needed to complete and process paperwork.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Prepared detailed reports outlining trip, vehicle and passenger details.
Education
High School Diploma -
American Academy
Miami, FL05-2012
Certificate -
METRO POLLITAN C.D.L. SCHOOL
Miami, FL01.2006
Skills
- Microsoft Office proficiency
- Sales and account management
- Presentation and marketing
- Truck operation expertise
- Freight delivery experience
- Mechanical knowledge
- Safety regulations adherence
- Load securing skills
- CDL compliance knowledge
- Cargo handling expertise
- Customer service excellence
- Maintenance checks proficiency
- Delivery scheduling skills
- Problem-solving ability
- Time management skills
- Effective communication skills
- Attention to detail focus
- Conflict resolution skills
- Class A CDL holder
- Route management expertise
- Strong work ethic commitment
- Equipment operation proficiency
- GPS route planning mastery
- Vehicle inspection
- Cargo security
- Safety compliance
- Time management
- Problem solving
- Defensive driving
- Attention to detail
- Interpersonal skills
- Conflict resolution
- Adaptability
- Lift up to [number] pounds
- OTR driving
- Weather awareness
- Fuel efficiency maximization
- Verbal and written communication
- Basic maintenance
- Log maintenance
- Route planning
- Document management
- Dependable and reliable
- DOT compliance
- Flexible schedule availability
- Class A commercial Driver's license
- Vehicle maintenance
- Inclement weather driving
- GPS and route planning
- Physical stamina and strength
- Adaptability and resilience
- Hazardous materials endorsement
- Adherence to regulations
- Stress management aptitude
- Courteous and polite demeanor
- Problem-solving capacity
- Refrigerated trailers operation
- Route planning expertise
- Defensive driver training
- Strong work ethic
- Loading and unloading
- Traffic law knowledge
- Regulatory compliance
- Decision-making
- Customer service
- Long-haul driving
- Safe driving
- Vehicle inspections
- Cargo handling
- Air brake certification
- Route logs
- Clean MVR
- Commercial driving
- Defensive driving techniques
- GPS navigation mastery
- Trained in [state] safety regulations
- Multi-stop routing
- Safe driving practices
- Transportation safety
- Delivery scheduling
- Customer-oriented
- Hazardous materials handling
- Self-motivation and discipline
- Load securing proficiency
- Efficient trip planner
- Logbook management
- Effective communication
- Customer relationship management
- Damage control
- Cross-docking experience
- Trip planning
Certification
- Driver's License
- Air Brake Endorsement
- CDL A
- Tanker Endorsement
- X Endorsement
- Hazmat Endorsement
- TWIC Card
- CDL
- CDL B
Additional Information - Skills Summary
- Project Management
- Report Preparation
- Professional C.D.L. Driver
- General Office Skills
- Computer Literate
- Customer Service
- Public Speaker
- Communication Skill
Timeline
TRUCK DRIVER
PREMUIR LIFTING LLC
01.2025 - Current
DRIVER
STATE OF FLORIDA HEALTH DEPARTMENT
01.2023 - 01.2024
OWNER OPERATOR/CDL A DRIVER
H&P TOWING AND RECOVERY LLC
01.2020 - 01.2023
CUSTOMER SERVICE REP
PEPSICO
01.2015 - 01.2019
Truck Driver Class A
PEPSI BEVERAGES CO
01.2007 - 06.2014
Warehouse Associate
FARREYS LIGHTING AND BATH CO
01.2005 - 01.2007
Professional Truck Driver
MINISTRY OF WATER AND HOUSING
01.2000 - 01.2004
High School Diploma -
American Academy
Certificate -
METRO POLLITAN C.D.L. SCHOOL