Donny Epting
Clinton
Summary
Driven academic leader with proven track record in higher education administration. Demonstrates strong focus on collaborative team efforts and delivering measurable results. Skilled in strategic planning, curriculum development, faculty mentorship, and resource management. Reliable and adaptable, consistently meeting evolving needs of academic community.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dean of Students
Hinds Community College – Utica Campus
02.2024 - Current
- Engage in the development and implementation of strategic plans and policies that enhance the student experience and support the mission of the college
- Establish and maintain strong collegial relationships with faculty, students, and other campus constituents to create a cohesive and supportive academic community
- Provide leadership in designing and implementing programs and initiatives that contribute to an enriching student life experience
- Collaborate with other college leaders to ensure a seamless and outstanding student experience, striving for excellence in all aspects of student support
- Promote and advance a student-centered culture throughout the college, emphasizing student success and well-being as top priorities
- Work in conjunction with various departments to support enrollment and retention efforts, ensuring that students receive the necessary guidance and resources to persist and succeed
- Foster a climate that is welcoming and supportive of students from diverse backgrounds, advocating for inclusivity and equity in all aspects of student services
- Develop and implement initiatives, programs, and opportunities that enhance student engagement, participation, and overall satisfaction
- Contribute to the budget development and execution processes, with a specific focus on overseeing designated budgets and ensuring vigilant budgetary oversight
- Participates as a member of designated college committees, contributing to college-wide planning, implementation, and assessment of specific programs
- Prepares and submits reports to the Associate Vice President as requested
- Oversees the creation and submission of the annual goals and objectives report, ensuring its completion and finalization
- Collaborates with student organizations to enhance collegiate development experiences
- Engages in collaboration with the Academic Dean and other administrators to coordinate activities and programs
Public Address Announcer and Live Event Broadcaster
Hinds Community College
03.2021 - Current
- Serve as fill-in PA announcer for college’s men’s and women’s basketball games
- Perform play-by-play duties on Hinds Athletics Livestream home broadcasts of men’s and women’s basketball games
Recruiter/HBCU Liaison
Hinds Community College – Utica Campus
02.2019 - 02.2024
- Represented Hinds Community College at all times in such a manner that the College’s interest was best served
- Recruited prospective students for programs (Specific emphasis on credit classes, academic and career/technical programs)
- Maintained contact with prospective students via email and phone calls
- Coordinated all campus visits and meet with prospective students in the office
- Extended a warm welcome to all prospective students and parents visiting the campus
- Worked with the Enrollment Management team to ensure a systematic and comprehensive enrollment management strategies
- Worked closely with the appropriate areas of the Utica Campus to successfully meet the needs of prospective students.
- Gave presentations about the institution to high school counselors, principals, and students
- Participated in college and career fairs and various events to showcase the school’s programs and activities
- Assisted high school seniors in college’s target areas with Free Application for Federal Student Aid (FAFSA) with Get2College
- Assisted students with applying for admission into the college, counseled and helped register prospective students, and helped students secure on-campus housing
- Serve as Pre-Alumni on Campus Advisor to current students and coordinate projects on campus and in the community with the campus national alumni chapter
- Learn different areas of the College and physically train in certain areas
- Assisted with all other recruiting functions as necessary
- Coordinated greeters and speakers for recruiting purposes for on-campus groups
- Provided the Dean of Enrollment Services with annual recruiting goals and objectives, with these reflected in the annual proposed budget
- Provided recruiting analysis and reports as needed
- Supported Utica Campus by attending school functions
Student Loan Default Prevention Manager
Hinds Community College
02.2017 - 02.2019
- Coordinated the preparation and performed presentation of workshops and seminars addressing financial literacy, debt management, and default prevention
- Assisted students in person, via telephone and electronic communications in efforts to attain the best possible financial aid plan for their educational goals
- Coordinated the preparation and presentation of workshops and seminars addressing financial literacy, debt management, and default prevention
- Oversaw the department’s inbound call center in properly handling student inquiries regarding their financial aid
- Implemented the department’s outbound call center to provide outreach to student loan borrowers preparing for repayment following ceasing of enrollment from school
- Responsible for hiring, training, and development of call center staff comprising of student employees
- Communicated with faculty and staff across the district as needed to adequately prepare students for success
- Attended training in customer service and developed an increasing understanding of administering federal, state, and institutional aid in the most professional, effective manner
- Coordinated and assisted with the Director of the Student Success Center for programs and efforts catered to the school’s assessment of financial literacy
- Assisted high school seniors in college’s target areas with Free Application for Federal Student Aid (FAFSA) with Get2College
Student Loan Specialist
Hinds Community College
08.2015 - 01.2017
- Assisted the Loan Coordinator and Default Prevention Manager with overall function of the Federal Student Loan Program
- Assisted the Loan Coordinator with receiving, packaging, certifying and reporting all federal student loans with accuracy and efficiency
- Assisted the Default Prevention Manager in communicating with students approaching student loan default using personal and direct contact with students via face-to-face interaction, phone, and email
Customer Care Analyst (2010-2015)/ Student Loan Service Representative (2008-2010)
Xerox Education Services
05.2008 - 08.2015
- Provided troubleshooting assistance of call monitoring in domestic and international locations
- Developed, implemented, and monitored consumer advocate guidelines specific to the consumer advocate department
- Managed and tracked employees’ attendance and requests for paid time off in scheduling software
- Provided professional development to international associates in Manila, Philippines
- Assisted customers with account inquiries and account management
- 100% rating for call quality and call schedule adherence
- Received and resolved complex matters regarding student loan account management
- Assisted with testing of website and provided feedback about design and consumer needs
Customer Account Executive
Comcast Cable
01.2008 - 04.2008
- Responded to customer service and sales related inquiries
- Offered products and pricing to fit customer’s unique needs
- Re-energized the customer experience and relationship by reselling the benefits and value of Comcast’s company’s products and services
- Positively positioned products against competitive program offerings
Retail Sales Consultant
AT&T Mobility
07.2006 - 01.2008
- Helped develop and attain customer experience and sales objectives for store.
- Handled all administrative aspects of product sales including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Maintained strong knowledge of all products, accessories, pricing plans, promotions and service features
- Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs
- Provided efficient, courteous customer service and assisted in all aspects of product offerings and services
Retail Sales Specialist
Best Buy
11.2005 - 05.2006
- Accumulated and applied the appropriate knowledge and expertise acquired during professional development to provide an excellent customer shopping experience
- Used innovative tools to stay current, confident, and drive profitable growth to the department
- Maintained merchandising readiness to serve customers
Assistant Branch Manager
Enterprise Leasing Corporation
07.2003 - 08.2005
- Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Instructed staff on how to handle complicated sales
- Enforced safety, health, and security rules
- Monitored sales activities to ensure that customers received satisfactory service and quality goods
- Planned and prepared work schedules and kept records of employees' work schedules and time cards
- Established and implemented policies, goals, objectives, and procedures for the branch
- Inventory stock and reorder when inventory drops to a specified level
Education
Bachelor of Arts - Mass Communications, Broadcast Journalism
Southern University
Baton Rouge, Louisiana01.2002
Skills
- Parental communication
- Student engagement
- Crisis management
- Student development
- Planning and coordination
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Public speaking
- Recruit students
Accomplishments
- Spring 2023 – Recognized as a Hinds IDEAList for demonstrating the college’s mission of Integrity, Diversity, Excellence, Accountability, Leadership and Stewardship
- Spring 2022 - Named a Hinds Hero for reflection of outstanding and exceptional service
- 2009 (Quarter 1) - STAR Award recipient for exemplary customer services
Certification
Mental Health First Aid Training
Timeline
Dean of Students
Hinds Community College – Utica Campus
02.2024 - Current
Public Address Announcer and Live Event Broadcaster
Hinds Community College
03.2021 - Current
Recruiter/HBCU Liaison
Hinds Community College – Utica Campus
02.2019 - 02.2024
Student Loan Default Prevention Manager
Hinds Community College
02.2017 - 02.2019
Student Loan Specialist
Hinds Community College
08.2015 - 01.2017
Customer Care Analyst (2010-2015)/ Student Loan Service Representative (2008-2010)
Xerox Education Services
05.2008 - 08.2015
Customer Account Executive
Comcast Cable
01.2008 - 04.2008
Retail Sales Consultant
AT&T Mobility
07.2006 - 01.2008
Retail Sales Specialist
Best Buy
11.2005 - 05.2006
Assistant Branch Manager
Enterprise Leasing Corporation
07.2003 - 08.2005
Bachelor of Arts - Mass Communications, Broadcast Journalism
Southern University
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