Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Donny Harris

Gardena,CA

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Motivational Supervisor with 17 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Energetic TOS successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Customer-oriented Supervisor with 20 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support.. Blends superb time management and organizational skills to drive group success. Dependable Transit Operation Supervisor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Transporation Operation Supervisor

City Of Gardena Ca
Gardena, CA
04.2009 - Current
  • Directed and supervised team of 100 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Ensured compliance with workplace safety regulations..
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Participated in conferences related to industry trends or organizational developments.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Coordinated employee schedules according to shift changes and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Worked closely with human resources to support employee management and organizational planning.

Education

Some College (No Degree) -

Los Angeles Southwest College
Los Angeles, CA

Skills

  • Staff Management
  • Schedule Development
  • Inventory Control
  • Business Development
  • Strategic Planning
  • Process Improvement
  • Process Monitoring and Improvement
  • Processes and Procedures
  • Negotiation
  • Training and Mentoring
  • Policy Enforcement
  • Inventory Oversight
  • Goal-Oriented
  • Business Planning
  • Operations Management

Certification

  • Transit Operations Planning Course Hosted by LA Metro, Provided by the Institute for Transit Operations Planning
  • Emergency Management Institute FEMA IS-00700.a (NIMS) 11-23-2017
  • LPM Consulting INC FTA Reasonable Suspicion and post Accident testing determination
  • US Department of Transportation, Transit Safety Instutite Transit Supervisor Certifcation Course 6-10-2011
  • US Department of Transportation Fundamentals of Bus Collision Investigation February14-18, 2011
  • Emergency Management Institute FEMA IS-00100.c Introduction to Incident Command System April 29 2020

References

References available upon request.

Timeline

Transporation Operation Supervisor

City Of Gardena Ca
04.2009 - Current

Some College (No Degree) -

Los Angeles Southwest College

Similar Profiles

CREATE PROFILE
Donny Harris