Donny Hong
Las Vegas
Summary
Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Overview
17
17
years of professional experience
Work History
Merchandiser
Breakthru Beverage
11.2021 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
- Collaborated with store managers to determine best placement for merchandise displays.
Server
Kaizen revolving sushi
05.2021 - 11.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server Assistant
Roy's Restaurant
10.2018 - 03.2020
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Verified adequate levels of linens and trays and restocked low items.
- Cleared dishes after courses for prompt table maintenance.
- Retrieved and transported dirty tableware to dishwashing area.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
- Provided exceptional service to high volume of daily customers.
Pizza Maker
Bostons Pizza
02.2017 - 05.2018
- Organized food preparation stations and regularly replenished supplies.
- Kept stations stocked and ready for use to maximize productivity.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Recorded customer orders by answering phone or taking information in person.
- Placed completed orders at pick-up counter and alerted customers to retrieve items.
Unloader
Walmart
11.2015 - 01.2017
- Unloaded parcels from truck with care to avoid damage.
- Handled packages safely while unloading and transporting.
- Adhered to workplace safety standards and OSHA regulations.
- Used ladders and pallet jacks to load and unload merchandise.
- Shrink wrapped products on pallets.
- Stocked shelves with products and performed expiration rotation to mitigate stock damage and loss.
Shift Supervisor
Consolidated Theatres
10.2010 - 08.2014
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
Sandwich Artist
SUBWAY®Restaurants
07.2008 - 02.2009
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Education
High School Diploma -
Clay High School
Oregon, OH06.2009
Associate of Arts -
Leeward Community College
Pearl City, HI05.2013
Skills
- Safety protocols
- Package and pallet staging
- Issue and conflict resolution
- Organizational skills
- MS Office
- High level of integrity
- Inventory
- Food and beverage preparation
- Reliable and punctual
- Stock rotation
- Friendly and outgoing
- Pricing and shelf labeling
Education and Training
other,other
Timeline
Merchandiser
Breakthru Beverage
11.2021 - Current
Server
Kaizen revolving sushi
05.2021 - 11.2022
Server Assistant
Roy's Restaurant
10.2018 - 03.2020
Pizza Maker
Bostons Pizza
02.2017 - 05.2018
Unloader
Walmart
11.2015 - 01.2017
Shift Supervisor
Consolidated Theatres
10.2010 - 08.2014
Sandwich Artist
SUBWAY®Restaurants
07.2008 - 02.2009
Associate of Arts -
Leeward Community College
High School Diploma -
Clay High School
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