Donny Moon
Bedford,TX
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dedicated professional with demonstrated strengths in customer service, Collision Repair and CCC one . Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed.
Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Claims Appraiser
Sedgwick
05.2025 - 08.2025
- Collaborated with adjusters .
- Maintained high work volume and tight deadlines.
- Called Clients to set up appointments
- Answered customer questions and provided information about findings.
- Produced reports with detailed valuations.
- Documented condition and special features to provide accurate estimations.
- Visited site locations to assess value of Vehicles including Heavy equipment and boats..
- Took photographs of interior and exterior of automobiles to document damage and conditions.
Estimator
DFW Collision Center
01.2024 - 08.2024
- Write estimates, deal with insurance companies, update customers.
- Ensured compliance with industry standards and regulations in all estimation activities.
- Managed multiple concurrent estimating projects while maintaining strict deadlines.
- Assessed damage from accidents during insurance claim estimates for collision repair work.
- Collaborated with service technicians to determine required parts and supplies for vehicle repairs.
Auto Appraiser
TheBest Claims Solutions
06.2023 - 08.2023
- Assessed vehicle damage and determined required repair work.
Estimator
Caliber Collision
07.2021 - 06.2023
- Assessed damage from accidents during insurance claim estimates for collision repair work.
- Order parts follow up with customers.
- Maintained well-organized system of records for work orders involving repair actions.
- Evaluated total losses by comparing vehicle values against repair cost estimates.
- Documented completed repairs and repair tasks.
- Collaborated with technicians to complete complex installations or repairs.
- Examined damaged vehicles to assess extent of repairs needed after accidents or collisions.
Service Advisor
Grubbs Nissan Mid-Cities LTD
01.2020 - 07.2021
- Met service targets consistently by overseeing specific orders and overall flow of work into service department.
- Collaborated with parts department to order necessary replacement components.
- Kept customers informed on progress of their vehicle repairs.
- Build customer service relationship.
- Coordinate with technicians for repair.
- Assisted with test drives as needed to diagnose vehicle issues accurately.
- Updated records with details of customer interactions and transactions.
- Utilized automotive software to streamline service scheduling and customer database management.
- Provided accurate time and cost estimates for requested services.
- Facilitated warranty claims processing and liaised with manufacturers to resolve issues.
Service Advisor
Park Cities Volkswagen
01.2019 - 12.2019
- VW service Advisor.
- Familiar with CDK.
- Familiar with extended warranties.
- Familiar with bumper to bumper warranty.
- Coordinated with technicians to ensure timely completion of repairs.
- Negotiated with extended warranty companies to secure competitive pricing for parts and supplies.
- Accompanied clients on test drives and addressed questions and concerns.
- Listened carefully to customer concerns and complaints.
- Handled customer inquiries regarding warranty coverage and repair procedures.
Service Advisor
COURTESY NISSAN
01.2018 - 10.2018
- CDK proficiency in Service and Parts.
- Implemented customer service best practices to improve overall service quality.
- Conferred with customers by telephone or in-person to provide information about products or services.
- Met service targets consistently by overseeing specific orders and overall flow of work into service department.
- Participated in ongoing training seminars related to automotive technology advancements.
- Managed appointment scheduling for both routine maintenance and urgent repairs.
- Kept customers informed on progress of their vehicle repairs.
Collision Center Manager
Fort Worth Nissan
03.2015 - 10.2017
- Managed Collision department.
- CCC collision software.
- Marketing for new customers.
- Called on insurance companies for repair.
- Collected all monies for deductibles.
- Oversaw excellent customer service to encourage repeat business.
- Coordinated with other departments within dealership to ensure smooth communication between teams.
- Established relationships with insurance companies to streamline claims process.
Service Advisor
Grubbs Infiniti
01.2014 - 03.2015
Product Sales Specialist
ZAK Products
01.2012 - 09.2014
- Participated in trade shows and industry events to promote products and generate leads.
- Estimated and quoted prices, credit or contract terms and delivery dates.
- Accomplished multiple tasks in a fast-paced environment.
- Handled stressful situations professionally and multitasked with ease.
- Converted more than 95% of prospected leads to contracted accounts.
- Developed and maintained strong knowledge of product features, benefits, and applications.
- Resolved customer complaints and issues promptly to maintain high levels of satisfaction.
Marketing Director/owner
Total Parts Connection
01.2011 - 09.2013
- Marketing parts department to collision repair shops and mechanical repair shops.
- Facilitated product distribution through vendor and service provider contracts.
- Achieved sales and marketing targets, maximizing ROI for clients.
Wholesale Parts Manager
Bankston Nissan
07.2003 - 07.2008
- Order inventory.
- Help schedule route drivers.
- Day-to-day operations Of wholesale parts accounts.
- Implemented efficient parts ordering systems to reduce downtime and increase productivity.
Wholesale Parts Manager
Texas Toyota of Grapevine
10.1997 - 06.2002
- I ran back counterparts.
- Also wholesale Parts Manager.
- Ordered inventory.
- Helped over-the-counter customers.
- And phone calls.
- Oversaw daily operations of parts department, including ordering, stocking, and sales.
- Resolved parts-related issues swiftly to maintain high levels of customer trust and loyalty.
- Implemented efficient parts ordering systems to reduce downtime and increase productivity.
- Resolved customer complaints regarding part quality or availability professionally and effectively.
- Helped maintain financial targets by coordinating profitable disposal of surplus stock.
- Assisted customers in locating specific parts or providing recommendations based on their needs.
Parts Manager
CPW
06.1992 - 10.1997
- Managed day To day operations.
- Managed employees and routes.
- Looked up parts in catalogs Pulled parts for specific orders and shipped out parts when needed.
- Implemented safety protocols in parts warehouse, ensuring safe working environment.
- Developed and maintained relationships with suppliers to secure best pricing and delivery terms.
- Conducted regular audits of inventory to ensure accuracy in stock levels and pricing.
Education
All Lines Texas Adjuster
Adjust U
Grand Prairie, TX12.2024
Automotive Collision Repair - Body Work
American Trades Institute
Dallas, TX01-1994
High school or equivalent - undefined
Grand Prairie High School
Grand Prairie, TX05.1992
Skills
- Sales
- Retail Sales
- Marketing
- Salesforce
- Auto Body Repair
- Upselling
- Automotive Repair
- Customer Service
- Auto Painting
- Quality Control
- Auto Estimating
- Auto Service Management
- Time Management
- Leadership
- Negotiation
- Dealership Experience
- Microsoft Outlook
- Contracts
- Adaptability and flexibility
- Client communication
- Appraisal report writing
- Valuation reporting
- Teamwork skills
- Estimation skills
Certification
- Driver's License
- All Lines Texas Adjuster
Timeline
Claims Appraiser
Sedgwick
05.2025 - 08.2025
Estimator
DFW Collision Center
01.2024 - 08.2024
Auto Appraiser
TheBest Claims Solutions
06.2023 - 08.2023
Estimator
Caliber Collision
07.2021 - 06.2023
Service Advisor
Grubbs Nissan Mid-Cities LTD
01.2020 - 07.2021
Service Advisor
Park Cities Volkswagen
01.2019 - 12.2019
Service Advisor
COURTESY NISSAN
01.2018 - 10.2018
Collision Center Manager
Fort Worth Nissan
03.2015 - 10.2017
Service Advisor
Grubbs Infiniti
01.2014 - 03.2015
Product Sales Specialist
ZAK Products
01.2012 - 09.2014
Marketing Director/owner
Total Parts Connection
01.2011 - 09.2013
Wholesale Parts Manager
Bankston Nissan
07.2003 - 07.2008
Wholesale Parts Manager
Texas Toyota of Grapevine
10.1997 - 06.2002
Parts Manager
CPW
06.1992 - 10.1997
High school or equivalent - undefined
Grand Prairie High School
All Lines Texas Adjuster
Adjust U
Automotive Collision Repair - Body Work
American Trades Institute
Publications
Ccc one
Vista Claims
Rhome software
CDK
Personal Information
Work Permit: Authorized to work in the US for any employer
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