Summary
Overview
Work History
Education
Skills
Timeline
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Donny Nelson

Daly City,CA

Summary

Proactive and diligent hospitality professional in search of an operations role which can allow me to showcase previous experiences. I seek an opportunity where I can motivate fellow employees and resolve ongoing issues if necessary.

Overview

10
10
years of professional experience

Work History

Front Office Supervisor

Hotel Nia
Menlo Park, California
06.2025 - Current
  • Handled guest inquiries and resolved complaints promptly and professionally.
  • Coordinated room assignments and ensured efficient check-in processes.
  • Assisted in managing billing processes and ensuring payment accuracy.
  • Implemented procedures to enhance guest satisfaction and streamline operations.

Reservation Agent

Four Seasons Hotels and Resorts
Calistoga, CA
07.2021 - 11.2021
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Offered personalized recommendations based on guest preferences.
  • Provided support to other departments when needed.
  • Advised guests on local attractions and activities available nearby.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Overnight Manager | Night Audit MOD

Kimpton Hotels & Restaurants
San Francisco, CA
08.2015 - 08.2017
  • Trained new employees on proper use of equipment, safety protocols, job duties, and company policies.
  • Maintained detailed records of daily activities and reported any issues or concerns to management.
  • Conducted regular inspections of work areas for cleanliness, safety hazards, and adherence to standards.
  • Managed inventory levels to ensure adequate supplies were available throughout the shift.
  • Provided information about hotel amenities, services, and local attractions.
  • Managed cash drawer responsibly throughout shift.
  • Assisted with check-in and check-out procedures for guests.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.

Education

HS Diploma Equivalent -

Manhattan Educational Opportunity Center
New York, NY
04.2008

Skills

  • Safety regulations
  • Cash handling Audit CC Settlements
  • Training includes Forbes / Amex standards
  • Phone and email etiquette
  • Professional demeanor
  • Customer service
  • Time management
  • POS devices

Timeline

Front Office Supervisor

Hotel Nia
06.2025 - Current

Reservation Agent

Four Seasons Hotels and Resorts
07.2021 - 11.2021

Overnight Manager | Night Audit MOD

Kimpton Hotels & Restaurants
08.2015 - 08.2017

HS Diploma Equivalent -

Manhattan Educational Opportunity Center

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Donny Nelson