Donny Ortiz
NRI LLC
Colton,California
6
years of professional experience
SUMMARY/OBJECTIVE
I have 15 years of IT experience and enjoy contributing to
solutions that can positively impact an organization and the
people it serves.
Work History
8 Years 3 Months
- Supporting seven US buildings in person or remotely with any IT-related issues
- Supporting Tier 1 with triaging incidents and sending them to the appropriate team through Zendesk using tools like Confluence
- Supporting users with the in-house WM software
- Aspire
- Create SOPs for the installation of software or the repair of any equipment
- I also trained new-hire techs and continue to support the technicians that I trained with any issues they have
- Point of contact for many vendors
- Setup network racks and run data lines.
Education
Skills
TECHINICAL SKILLS
TCP/IP
Cloud
Linux OS
Window OS
Python
SQL
Office 365
Endicia
WM
Some Apple
Zebra
Devices
Printers
workstations
SSCM
Zendesk
and confluence.
PERSONAL SKILLS
Fast learner
leadership skills
interpersonal
Communication skills
ability to work with a team
Or oneself.
Tech 2 | Nordstrom DC399
Jan 2008– July 2018
Supported 300+ users with all types of issues.
Supported with WMS
RMS
SCI
and TOD.
Supported or fix Printronix printers
HP printers
Kyocera
Toshiba
RF devices
PC’S
Laptops
audio
Telephone
And other equipment for production like Carton Sorter.
Used communications tools and services like Outlook
Blue Jeans
Slack
Jira
Service Now and Confluence.
Timeline
NRI LLC
07.2018 - CurrentRead More
Network Technology Academy
Read More
Chaffey College
Read More