Donny Owen
Dallas,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
33
33
years of professional experience
Work History
Custodial Lead
Compass Group USA
Dallas, TX
10.2023 - Current
- Assisted with scheduling custodians for various shifts and tasks.
- Supervised daily cleaning activities in assigned areas.
- Acted as a liaison between management and custodial staff when necessary.
- Ensured that custodial staff adhered to safety protocols and regulations.
- Developed efficient methods for completing routine cleaning tasks more quickly.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
Assistant Manager
Sonic Drive-in
Plano, TX
10.2013 - 06.2024
- Assisted in the daily operation, including scheduling, inventory control, and training.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
Banquet Set up Manager
MGM Resorts
Las Vegas, NV
02.1992 - 09.2013
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with industry regulations and company policies.
Education
Some College (No Degree) - General Studies
Mt San Jacinto College
San Jacinto, CASkills
- Groundskeeping
- Pest Control
- Team Management
- Chemical Handling
- Scheduling abilities
- Upholstery care
- Supervisory skills
Timeline
Custodial Lead
Compass Group USA
10.2023 - Current
Assistant Manager
Sonic Drive-in
10.2013 - 06.2024
Banquet Set up Manager
MGM Resorts
02.1992 - 09.2013
Some College (No Degree) - General Studies
Mt San Jacinto College