Summary
Overview
Work History
Education
Skills
Certification
Professionalorganizations
Community Service
Languages
Timeline
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Donny Preval

Donny Preval

Richmond,VA

Summary

Dynamic and accomplished Pharmacist and District Manager with a distinguished career in the healthcare and multi-unit management industry. Leveraging a wealth of experience, I have consistently demonstrated expertise in driving operational excellence, team development, recruitment and customer satisfaction. My leadership abilities, strategic planning skills, and effective communication have been instrumental in achieving both clinical and business objectives. I am deeply committed to delivering high-quality patient care while ensuring compliance with regulatory standards. By fostering a culture of continuous improvement, I have successfully led high-performance teams to exceed expectations and drive positive outcomes in pharmacy operations and district management. With a proven ability to navigate complex challenges and inspire teams toward shared goals, I am well-equipped to make a meaningful impact in leadership roles.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CVS/Health District Manager

CVS/Health
01.2020 - Current
  • Managed a portfolio of 22 stores in the district, overseeing all aspects of operations, including sales, profitability, customer service, Front store and Pharmacy regulatory and compliance.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Developed and executed district-wide strategies to drive sales growth, improve operational efficiency, and enhance the overall customer experience.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Led a team of Store Managers and Pharmacy Managers providing guidance, coaching, and support to ensure alignment with company goals and standards.
  • Conducted regular performance reviews, set goals, and implemented development plans to enhance the skills and capabilities of team members.
  • Collaborated with regional and corporate leadership to implement new programs, initiatives, and best practices to drive business success.
  • Analyzed key performance metrics and financial data to identify opportunities for improvement and implement corrective actions as needed.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Built positive and productive relationships with store and field leadership.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Generated financial and operational reports to assist management with business strategy.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

CVS/Health Pharmacy Manager

CVS/Health
01.2018 - 01.2020
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Collaborated with store manager to maintain daily operations.
  • Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
  • Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
  • Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
  • Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
  • Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems.
  • Improved patient satisfaction by providing personalized consultations and medication management services.
  • Collaborated with interdisciplinary teams in developing comprehensive treatment plans for complex cases requiring multiple medications or therapies.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

CVS/Health Staff Pharmacist

CVS/Health
01.2016 - 01.2018
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Provided medication therapy management to patients using Outcomes and Mirixa.
  • Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
  • Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
  • Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.

CVS/Health Intern

CVS/Health
01.2014 - 01.2016
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Prepared project presentations and reports to assist senior staff.

Education

Doctor of Pharmacy -

Hampton University
Hampton, VA
05.2016

Pre-Pharmacy -

Hampton University
Hampton, VA
05.2012

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service
  • Training and coaching
  • Goal Setting and Performance Metrics
  • Sales management
  • Operations Management
  • Team Development
  • Multi-unit management
  • Decision-Making
  • Policies and Procedures

Certification

  • Basic Plus certified. (CPR, AED, and First Aid for Adults), 2012, Present
  • Virginia Pharmacy Intern License, 2012, Present
  • Virginia MPJE, 07/2016
  • NAPLEX Certified, 07/2016

Professionalorganizations

  • American Pharmacists Association, 2018, Present
  • Alpha Phi Alpha Fraternity, Incorporated, 2014, Present
  • National Community Pharmacists Association, 2019, Present

Community Service

Alpha Phi Alpha Fraternity Inc., Eastern Region Director of Convention, 08/2020- present

Languages

creole
Native or Bilingual
English
Native or Bilingual

Timeline

CVS/Health District Manager

CVS/Health
01.2020 - Current

CVS/Health Pharmacy Manager

CVS/Health
01.2018 - 01.2020

CVS/Health Staff Pharmacist

CVS/Health
01.2016 - 01.2018

CVS/Health Intern

CVS/Health
01.2014 - 01.2016

Doctor of Pharmacy -

Hampton University

Pre-Pharmacy -

Hampton University

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Donny Preval