Donny Romine
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
33
33
years of professional experience
Work History
Mechanic
Self
01.1991 - Current
- Inspect and test equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Perform diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Perform preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Complete full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Improve vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Enhance customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Utilize computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Calculate costs of materials and labor to prepare detailed repair estimates.
Service Advisor
General Truck
10.2023 - 05.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Driver/Dockworker
Holland Motor Express
08.2011 - 07.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Owner/Operator Truck Driver
Self
04.1994 - 08.2011
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Verified contents of inventory loads against Bills of Lading.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Maximized load safety by balancing, securing, and weighing products.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
Education
High School Diploma -
Shenandoah High School
Middletown, IN05.1986
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Valid Driver's License
- Clean Driving Record
- Customer Service
- Time Management
- Problem-Solving
- Punctual and Reliable
- Patience and understanding
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Service Recommendations
- Service Estimates
- Excellent Communication
- Technical knowledge
- Complaint resolution
- Price Quoting
- Service Scheduling
- Goal-oriented mindset
- Workflow Management
- Client rapport
Timeline
Service Advisor
General Truck
10.2023 - 05.2024
Driver/Dockworker
Holland Motor Express
08.2011 - 07.2023
Owner/Operator Truck Driver
Self
04.1994 - 08.2011
Mechanic
Self
01.1991 - Current
High School Diploma -
Shenandoah High School