Donny Thompson
Columbia,SC
Summary
I am currently looking for a position where I can utilize my skills and expertise in my current field. I have an excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Professional with over 10 years of experience in supervising employees and maintaining service standards in the food industry. Skilled in supporting staff with service issues and customer communication.
Overview
5
5
years of professional experience
Work History
Merchandiser
Quality Beverage
Columbia, SC
08.2023 - Current
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Provided feedback from customers regarding product selection, display, and pricing.
- Maintained a clean and organized work environment at all times.
- Set up attractive window displays that encouraged customers to enter the store.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
Department Manager
The Fresh Market
Columbia, SC
10.2019 - Current
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Monitored daily sales figures to track trends in customer buying behavior.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Assistant Meat Manager
Lowes Foods
Columbia, SC
09.2022 - 08.2023
- Assisted in the supervision of staff and provided guidance to ensure that all safety, sanitation, quality control, and customer service standards were met.
- Ordered meat products from suppliers, ensuring that product specifications were met.
- Organized pricing and labeling of products for sale in store.
- Maintained inventory levels to meet customer demand while controlling costs.
- Performed weekly stock counts to ensure accuracy of inventory records.
- Ensured proper storage of raw materials, finished goods, and supplies according to company policies.
- Conducted regular reviews of production processes to identify areas for improvement in efficiency and cost savings.
- Monitored employee performance to ensure compliance with established procedures and work standards.
- Trained new employees on job duties, safety protocols, and customer service practices.
- Resolved customer complaints regarding product quality or delivery issues promptly and professionally.
- Reviewed daily production schedules with staff members to ensure timely completion of tasks.
- Adhered to USDA guidelines for handling food items safely throughout the entire process from receiving through distribution.
- Ensured compliance with all local health codes related to meat handling activities.
- Participated in team meetings with other departments within the organization.
- Provided feedback on operational processes related to ordering, receiving, storing, cutting and processing meats for sale.
- Implemented corrective actions when necessary based on feedback from customers or internal audits.
- Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
- Packed display case with meat and poultry products, checking price tags for accuracy.
- Performed waste minimization, saleable yield and predictive costing methods for meat department.
- Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
- Implemented health and food safety protocols for sales and production environments.
- Modeled primary and secondary meat cutting skills with steak and boning knives to mentor meat counter associates.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
Merchandiser
Coke Consolidated
Columbia, SC
08.2021 - 08.2022
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Provided feedback from customers regarding product selection, display, and pricing.
- Maintained a clean and organized work environment at all times.
- Set up attractive window displays that encouraged customers to enter the store.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC07-1998
References
References available upon request.
Timeline
Merchandiser
Quality Beverage
08.2023 - Current
Assistant Meat Manager
Lowes Foods
09.2022 - 08.2023
Merchandiser
Coke Consolidated
08.2021 - 08.2022
Department Manager
The Fresh Market
10.2019 - Current
High School Diploma -
Northwestern High School