Donny West
Baton Rouge,LA
Summary
Department Manager offering work history consistently meeting sales goals by delivering outstanding customer service. Expert at helping customers by recommending appropriate products and service options. Professional and upbeat when interacting with customers and teammates. Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Quality focused Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Tire Center Manager
Costco Wholesale
Baton Rouge, LA
05.2022 - Current
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Maintain store staff by recruiting, selecting, orienting and training employees
- Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
- Scheduled expenditures and enforced adherence to the budget, while analyzing variances to identify areas requiring corrective actions
- Establishes rapport with potential and actual customers and other individuals knowledgeable about service requirements to identify current and future customer needs
- Ensure availability of merchandise and services by approving contracts; maintaining inventories
- Analyzed operating and financial statements to determine profitability ratios
- Protect employees and customers by providing a safe and clean store environment
- Maintain the stability and reputation of the store by complying with legal requirements
- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
- Assisted the team in achieving desired outcomes through effective collaboration
- Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
- Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
- Manage all controllable costs to keep operations profitable
- Monitored stock levels and implemented effective stock control practices
- Analyze sales figures and forecast future sales
- Analyzed and interpreted trends to facilitate planning
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
- Ensure standards for quality, customer service and health and safety are met
- Respond to customer complaints and comments
- Organize special promotions, displays and events
- Update colleagues on business performance, new initiatives and other pertinent issues
- Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Developed and implemented impactful changes to drive business growth
- Promote the organization locally by liaising with local schools, newspapers and the community in general.
Store Manager
Morris tire service inc
Leesville, LA
06.2008 - 05.2022
- Achieved store operational goals by effectively managing employee schedules and assignments
- Ensure store staff is maintained by recruiting, selecting, orienting and training employees
- Managed store staff job outcomes by providing coaching, counseling, and discipline. Effectively planned, monitored progress and performed appraisals.
- Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise and services by approving contracts; maintaining inventories
- Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
- Secure merchandise by implementing security systems and measures
- Protect employees and customers by providing a safe and clean store environment
- Maintain the stability and reputation of the store by complying with legal requirements
- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
- Contribute to team effort by accomplishing related results as needed
- Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
- Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
- Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
- Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
- Manage all controllable costs to keep operations profitable
- Manage stock levels and make key decisions about stock control
- Analyze sales figures and forecast future sales
- Analyze and interpret trends to facilitate planning
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
- Ensure standards for quality, customer service and health and safety are met
- Respond to customer complaints and comments
- Organize special promotions, displays and events
- Update colleagues on business performance, new initiatives and other pertinent issues
- Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Initiate changes to improve the business, e.g
- Revising opening hours to ensure the store can compete effectively in the local market
- Promote the organization locally by liaising with local schools, newspapers and the community in general.
Assistant Store Manager
D & J tire inc
Leesville, LA
01.2003 - 01.2008
- Assisting the manager in their daily tasks
- Setting up appointments and meeting for them throughout the day
- Taking their signature of approval on all the orders that are issued
- Coordinating with all the departments that come under the guidance of the manager
- Taking over the daily tasks if the manager is absent due to some reason
- Compiling of all the reports that have to be checked on a daily basis
- Assisting the manager in conducting meeting that are done with many other departments
- Maintain communication with all the departments
- They have to act like a bridge between the senior management and the employees
- They are an important part of the company and have to show a lot of versatility
- They have to know about the functioning of each department
- This post is a like a stepping stone into more responsible roles, hence, they have to display good leadership skills.
Assistant Store Manager
G.B.I. liquor
Leesville, LA
01.1998 - 01.2008
- Manage day-to-day operations of physical store location
- Oversee and supervise Associate's and other store staff to ensure adherence to company policies
- Assist with procurement of necessary items, including restocking needs
- Provide regular assistance to customers and provide troubleshooting expertise as needed
- Answer phone calls and respond to store-related emails and other communications
- Ensure physical location is properly maintained, including hiring and managing custodial staff
- Take ownership of store sales goals and provide expertise to help meet sales goals
- Collaborate with management to create and implement sales projects.
Sales Manager
S & M food service inc.
Leesville, LA
01.2001 - 01.2003
- Managing organizational sales by developing a business plan that covers sales, revenue and expense controls
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- Coordinating with marketing on lead generation
- The ongoing training of your salespeople
- Developing your sales team through motivation, counseling and product knowledge education
- Promoting the organization and products
- Understand our ideal customers and how they relate to our products.
Merchandiser
Coca-Cola Bottling Company UNITED, Inc.
Leesville, LA
01.1996 - 01.1998
- Plan and develop merchandising strategies that balance customers' expectations and company's objectives
- Analyze sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock
- Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and timescales
- Maximize customer interest and sales levels by displaying products appropriately
- Produce layout plans for stores and maintain store shelves and inventory
- Forecast profits/sales and plan budgets
- Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc
- Build constructive customer relationships and team with channel partners to build pipeline and close deals
- Remain up to date with industry's best practices.
Education
High school diploma or equivalent -
Pickering High School
Leesville, LASkills
- Budgeting
- Accounting and Finance
- Marketing
- Leadership
- Staff Motivation
- Scheduling abilities
- Inventory Management
- Administrative Documentation
- Analytical Thinking
- Critical Thinking
- Task Delegation
- Customer Focus
- Quick Learner
- Multi-Task Skills
- Team Player
- Pricing
- Staffing
- Vendor Relationships
- Market Knowledge
- Results Driven
- Strategic Planning
- Management Proficiency
- Client Relationships
- Organization
- Verbal and Written Communication
Accomplishments
- Top yearly sales since starting
- Almost doubled the monthly average sales within the first two years
- Multiple awards & Training Certificates
- Landed multiple large government contracts
- Founder of our area's Stuff the bus school program
- Multiple Chamber of commerce Business of the month
Driver License
LA driver's Lic#007115578
Assessments
General manager (hospitality), Proficient, 05/01/20
Personal Information
- Relocation: Anywhere
- Title: Management/Administration
Languages
English
Certification
- T.I.A.
- Michelin Leadership course graduate
Timeline
Tire Center Manager
Costco Wholesale
05.2022 - Current
Store Manager
Morris tire service inc
06.2008 - 05.2022
Assistant Store Manager
D & J tire inc
01.2003 - 01.2008
Sales Manager
S & M food service inc.
01.2001 - 01.2003
Assistant Store Manager
G.B.I. liquor
01.1998 - 01.2008
Merchandiser
Coca-Cola Bottling Company UNITED, Inc.
01.1996 - 01.1998
High school diploma or equivalent -
Pickering High School