Donny Zavala
Aumsville,OR
Summary
Dynamic professional with a proven track record at Corban University, excelling in program leadership and fostering teamwork. Adept at problem-solving and enhancing customer service, I streamlined operations and improved efficiency, ensuring financial sustainability. Recognized for my strong communication skills and ability to adapt, I deliver exceptional results in fast-paced environments.
Overview
2015
2015
years of professional experience
Work History
Self Employed
Donny Zavala Photography
Director of Recreation Care Program
Corban University
09.2009 - 03.2014
- Led and implemented one-on-one, small group and large group programming according to tailored programming schedules.
- Promoted a positive organizational culture by fostering open communication, teamwork, and continuous improvement initiatives.
- Managed budgetary resources responsibly to ensure financial sustainability and optimal service delivery for participants.
- Streamlined administrative processes to improve efficiency, enabling staff to focus more on direct participant care.
Assistant Manager of Operations
Courthouse Club Fitness
06.2002 - 04.2009
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor Of Social Science -
Western Oregon University
Monmouth, OR06.2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Decision-making
- Problem resolution
- Verbal communication
Languages
Spanish
Native or Bilingual
Timeline
Director of Recreation Care Program
Corban University
09.2009 - 03.2014
Assistant Manager of Operations
Courthouse Club Fitness
06.2002 - 04.2009
Self Employed
Donny Zavala Photography
Bachelor Of Social Science -
Western Oregon University
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